Regional General Property Adjuster: Ohio

Hastings Insurance is currently looking for a Regional General Adjuster to join its Large Loss Property Claim Team! This is a great opportunity for an experienced Property Claims professional to investigate, evaluate, and resolve complex, large-scale property claims within the Company’s contractual and legal obligations while providing quality service and ensuring appropriate payments to our customers in the State of Ohio and Eastern Indiana. 

Position Overview

The Regional General Adjuster investigates, evaluates, and resolves large and complex property claims within the Company’s contractual and legal obligations while providing exceptional service and ensuring appropriate payments to our customers. A remote-based position, the individual in this role will handle claims within the State of Ohio as well as our other operating states (Illinois, Iowa, Indiana, Michigan and Wisconsin). Generally, this position will work within our standard office hours of Monday-Friday 8:00 am - 4:30 pm. However, due to the nature of the business, work outside of these hours does take place.

This role will handle moderate to severe commercial, farm, and personal line claims, typically having exposures exceeding $250,000 and/or being of a complex nature and/or involving non-standard coverages. Managing an annual claim volume of approximately 45 to 60 claims, the Regional General Property Adjuster controls significant legal expenses and regularly contacts and interacts with defense and plaintiff attorneys, agents, insureds, experts, vendors, and other internal and external customers.

*Given the territory this position will service, the individual in this role must reside in Ohio or eastern Indiana. A company vehicle, laptop, cell phone and other necessary equipment is provided to complete the position's duties.

Position Duties & Responsibilities

• Manages a personal caseload of claims, which may include litigation, to ensure the proper adjudication or settlement of those claims.
• Facilitates the claim process and resolves claims promptly by initiating and maintaining positive and productive communications with all customers. Appropriately reviews and applies coverage/compensability for all claims.
  • Minimal independent, outside coverage analysis only as the Manager or Director approves.
  • Investigates, evaluates and settles claims within the company's contractual and legal obligations to ensure that settlements are fair and equitable to the insured, the claimant, and the company.
• Utilizes all appropriate loss and expense savings programs and directs the activities of outside vendors to ensure only necessary and cost-effective work is accomplished.
• Accurately and thoroughly document all claim files in the Claim system of record to substantiate the claim's disposition and minimize the possibility of erroneous payments.
• Establishes and maintains appropriate case reserves sufficient to fund the payment of the claim once it is resolved, whether through settlement, litigation, or arbitration.
• Identifies potential fraud and refers to the appropriate authority.
• Interacts with surveillance companies, independent adjusters, and special investigators.
• Coordinates relevant claim information with Loss Control, Underwriting, Marketing, etc., to maximize the company's effectiveness.
• Serves as a technical resource for other adjusters on coverage issues, reserves, exposure, settlement value, and strategy when appropriate.
  • May assist in departmental training.
• When requested, provide guidance and work delegation in the absence of the Claim Supervisor.
• Participates in special projects and committees.
• Actively participates in professional development, i.e., continuing education or self-improvement.
• Other duties as assigned by leadership, either verbally or in writing.

Candidate Requirements and Qualifications

• Bachelor’s degree or equivalent insurance education and work experience are required.
• Ten years minimum of increasing claim experience, with a minimum of five years in commercial claims and three years working with files in litigation.
• Professional designations such as Associate in Claims (AIC), Senior Claim Law Associate (SCLA), Chartered Property Casualty Underwriter (CPCU), or actively working towards a designation.
• An ability to travel, including overnight travel, to claim sites is required.
• Demonstrated excellent verbal and written communication ability.
• Ability to work effectively both independently and in a team.
• Demonstrated customer service skills.
• Demonstrated critical thinking skills and the ability to be decisive.
• Ability to effectively manage conflict.
• Ability to organize and facilitate training.
• Good time management and organizational skills with the ability to prioritize and complete work and projects effectively. 

About Us

At Hastings Insurance, our balanced corporate strategy focuses on implementing emerging technologies, cultivating strong independent agency relationships, and providing the right products to our policyholders.

We seek to strategically grow our product lines and continue to expand geographically while maintaining our financial stability and innovative nature.

Our talented employees are dedicated to providing excellent customer service to our agent partners and policyholders. Many of our employees have been identified as industry experts, and we value the knowledge and skill that they contribute to our success.

For more than 135 years, Hastings has helped our customers protect their valued assets and rebuild after devastating losses. We are proud to be rated an A (Excellent) insurance carrier by A.M. Best Company. 

Our Commitment as an Employer 

Salary : $250,000