What are the responsibilities and job description for the Customer Care Agent I position at Opportunity Bank of Montana?
Responsible for providing friendly, competent, and professional service to customers and prospective customers via inbound telephone and electronic channels such as email and chat. Provides a wide variety of support and knowledge to ensure customer needs are met efficiently and effectively.
Respond to all inbound phone, email and chat inquiries regarding Deposits, Loans and Services while upholding the Contact Centers service level agreements, all laws, rules, and regulations. • Provide technical support and troubleshoot the Bank’s digital products, including but not limited to online banking, mobility, and bill pay. • Document all telephone calls, chat conversations and email information according to standard operating procedures. • Utilize listening, communication, and problem-solving skills with the ability to assist with researching and resolving customer issues. • Navigate multiple computer systems while interacting with customers. • Maintain a good understanding of account maintenance, online banking, and debit card policies, along with other banking products. • Understand and maintain compliance with Bank policies and procedures, along with applicable laws and regulations. • Identify and recommend solutions to resolve customer issues; when appropriate understand the need to escalate to the appropriate department or manager.
Opportunity Bank of Montana is an equal opportunity employer. It is the policy of Opportunity Bank to provide equal employment opportunity within the Bank and motivate cooperation toward the goal of hiring and promoting available qualified personnel without regard to their race, gender, color, national origin, sex, age, religion, disability, veteran status, marital status, sexual orientation, or any other legally protected status.
Behaviors
Preferred- Team Player: Works well as a member of a group
- Dedicated: Devoted to a task or purpose with loyalty or integrity
- Enthusiastic: Shows intense and eager enjoyment and interest
Motivations
Preferred- Work-Life Balance: Inspired to perform well by having ample time to pursue work and interests outside of work
- Growth Opportunities: Inspired to perform well by the chance to take on more responsibility
- Flexibility: Inspired to perform well when granted the ability to set your own schedule and goals
