What are the responsibilities and job description for the Housing Assistance Program Manager position at Opportunity Communities?
Summary:
The Neighborhood Developers (TND) is hiring a full-time, hybrid CONNECT Housing Assistance Program Manager to oversee a vital program that connects residents in Revere, Chelsea, Everett, Malden, Medford, Melrose, Arlington, and Winthrop with low and moderate incomes to rental assistance resources. Do you believe everyone deserves a quality, affordable home? Are you enthusiastic about combatting displacement? Are you good at helping others figure out how to navigate complicated application processes? Would you like to manage a passionate team of service professionals? If you answered yes to any of these questions, then this position might be for you!
Overview:
TND is a non-profit community development organization with a mission to create strong neighborhoods enabling community members to secure a stable home, achieve economic mobility, and determine their own future. We build affordable homes, organize community leaders, and, through our CONNECT program, support households to achieve greater financial mobility by helping them access public benefits, employment matching, career development, and financial wellness coaching and education. TND’s headquarters is in Chelsea, where it has operated since 1978. The organization was invited into Revere in 2010, and since 2018, we have offered our services in Everett. We are excited that this position will allow us to serve additional surrounding communities. For more information see www.theneighborhooddevelopers.org.
Our CONNECT program is a Financial Opportunity Center and partnership of community and nonprofit organizations where residents of our communities can get support to remain in or secure a home, find a better job, improve household finances, and make realistic, achievable plans for a strong financial future all in one place. You can find more information about CONNECT here.
The Housing Assistance Program Manager will manage a passionate and dedicated team of service providers who assist residents from diverse backgrounds apply for Residential Assistance for Families in Transition (RAFT), and access other resources, so they may remain in their home, pay their utilities, or secure a new apartment. The Housing Assistance Program Manager is a player/coach who will work 1:1 with RAFT applicants on cases, while building and maintaining relationships with organizational partners, including local governments and other non-profit organizations. The Housing Assistance Program at CONNECT has helped hundreds of households apply for and receive over $19 million in emergency housing assistance since its inception, while maintaining a client-first advocacy model. This is an exciting time to join an amazing team at CONNECT dedicated to preserving people’s homes and preventing evictions and displacement.
Duties and Responsibilities:
Manage team of passionate service providers, supporting their caseload and their professional development.
Provide assistance to Revere, Chelsea, Everett, Malden, Medford, Melrose, Arlington, and Winthrop residents applying for RAFT and other rental assistance.
Collaborate with partners at Metro Housing|Boston to identify trends and manage cases.
Refer clients to critical resources, services, and programs within and outside of CONNECT and TND.
Track progress and outcomes of cases we support.
Provide context and support to grant application and reporting efforts, to ensure the long-term success of the program.
Use data to evaluate the success of initiatives, and guide decisions.
Remain informed of federal, state, and local guidelines, news, and trends that affect housing stability and assistance in the communities served.
Collaborate with organizations in our community and beyond to understand resources, identify themes, and learn best practices.
Desirable Qualifications:
A commitment to the mission of TND, and by extension CONNECT.
Team management and supervision experience.
A history of managing cases, preferably in the non-profit space, or specifically in housing assistance services.
Experience working with or volunteering at non-profit organizations.
Proficiency in English and Spanish.
Excellent oral and written communication skills.
A track record building trusting relationships across language, race, ethnicity, class, and generation.
An understanding of and/or experience working with government systems and agencies.
A comfort working with competing priorities independently and as part of a team, and a willingness to roll up your sleeves and do the work.
Strong computer skills (we regularly use Gmail, Google Docs, Google Drive, Microsoft Office, DropBox, Salesforce, and Zoom).
Organizational skills, the ability to collaborate in groups of all sizes, and the willingness to take feedback in the spirit of development.
Familiarity with Revere, Chelsea, Everett, MA, and surrounding communities.
To Apply:
Send a cover letter and a copy of your resume.
TND is committed to diversity, equity, and inclusion in hiring and it is important to us to bring members onto our team who are passionate about our mission and reflect the BIPOC, immigrant, and linguistic backgrounds of the communities we serve.
Opportunity Communities (OppCo) provides human resources for TND.
