Training and Development Coordinator

DETAILED SUMMARY:
The Training and Development Coordinator plays a vital role in enhancing the skills and performance of the Agency’s employees. This role is responsible for assessing training and development needs, designing and delivering training programs, and ensuring continuous learning opportunities across the organization. The ideal candidate will be an effective communicator, an organized project manager, and a proactive problem-solver dedicated to employee growth and professional development.

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES:
1. Program Management:
a. Assess training and development needs through surveys, interviews, focus groups, and discussions with agency executives,
managers and employees.
b. Create, organize, plan, and present various onboarding, orientation, and skills training programs for employees.
c. Develop training programs tailored to employees’ specific needs to enhance job performance.
d. Coordinate and maintain monthly training roundtable program.
e. Work closely with the Assistant HR Director and HR Director to refine onboarding processes and develop practicums.
f. Maintain accurate financial records and reports related to training expenditures.
2. Instructional Design and Delivery:
a. Create and/or acquire training procedure manuals, guides, and course materials.
b. Deliver training and development programs using various methods, including group discussions, lectures, simulations,
and video and power point presentations.
c. Identify and implement creative and effective training methods to enhance learning and engagement.
3. Compliance and Record Keeping:
a. Maintain accurate database of employee licensing, credentials and certifications; track expiration dates to ensure
recertification and continued compliance.
b. Maintain accurate records of training activities, attendance, assessments, and retraining requirements.
c. Ensure training materials align with funder and compliance standards and organizational policies.
d. Assess and approve training materials prepared by instructors.
e. Complete regular training audits and reports as requested.
4. Instructor Coordination and Evaluation:
a. Identify, recruit, and assign instructors for specific training programs.
b. Provide guidance and performance evaluations for training instructors.
c. Develop and maintain a strong network of training professionals and external/internal partners.
5. Evaluation and Continuous Improvement:
a. Assess program effectiveness through feedback, surveys, and performance evaluations.
b. Research and integrate the latest training trends, requirements and best practices into the agency’s programs.
c. Identify opportunities for improvement and make recommendations for program enhancement.
6. General Human Resources Support:
a. Prepare and manage the training and development budget under leadership oversight.
b. Maintain accurate financial records and reports related to training expenditures.

BILINGUAL POSITIONS ONLY:
Specialize in providing services to clients and families who speak a language other than English as a primary language. May occasionally be asked to support with translating/interpreting a language other than English to assist potential or current clients.

OTHER RESPONSIBILITIES:
1. Acts as backup for other cross-functional HR positions.
2. Collaborates with HR team on centralized HR functions to provide services.
3. Represents HR on agency committees as needed.
4. Assists HR leadership with special projects.
5. May attend local, regional, and out-of-state training and professional events.
6. Other related duties as assigned.

EDUCATION, EXPERIENCE, AND TRAINING REQUIREMENTS:
1. Bachelor’s degree in Human Resources, Training and Development, or a related field; Or year-for-year related
experience to replace the degree requirement.
2. Minimum three years of experience in training and development.
3. Experience working with diverse teams.
4. Preferred Human Resources experience or experience working in non-profit.
5. Valid Washington State driver’s license and driving record with 5 years of history within Opportunity Council’s
Auto Insurance Standards to be kept throughout entire career.
6. If hiring for a bilingual position. Must be able to speak, read, and write with proficiency and fluency in the required language.

SKILLS AND ABILITIES REQUIRED:
1. Strong understanding of adult learning principles and instructional design.
2. Excellent verbal and written communication skills.
3. Strong presentation and facilitation skills.
4. Proficiency in Microsoft Office Suite and related training software.
5. Ability to evaluate and research training options and alternatives.
6. Exceptional organizational and time management skills.
7. Ability to adapt to changing priorities and environments.
8. Strong interpersonal skills, with the ability to work collaboratively across teams.
9. Ability to maintain confidentiality and work with sensitive information.

WORKING CONDITIONS:
Work is performed in a fast–paced office environment with frequent interruptions and occasional crisis situations. Travel also includes attending local and statewide level meetings. Majority of work centers on client services and procedures that require a high degree of confidentiality, tactfulness and respect for clients from a diversity of economic and ethnic backgrounds. All job duties are completed while following current Opportunity Council COVID-19 safety guidelines.

Benefits@Opportunity Council

Opportunity Council offers the following benefits to eligible employees:

Paid time off earned on an accrual basis (vacation, sick, personal holidays)
Paid time off for wellness needs
Employer-paid holidays
Employer-paid HDHP and low-cost traditional health care options
HSA and FSA, subject to plan terms
Eligibility for Critical Illness coverage
403(b) retirement plan (5% employer contribution)
Eligibility for health coverage for legal dependents
Eligibility for employee/family dental and vision coverage
Voluntary benefits such as life insurance, long-term disability, long-term care and personal legal services

Opportunity Council is a private, non-profit Community Action Agency serving homeless and low-income families and individuals. Our mission is to help people improve their lives through education, support, and direct assistance while advocating for just and equitable communities. For over 50 years we have offered a broad scope of services that range from addressing immediate and crisis-oriented needs (food, emergency shelter, eviction-prevention) to longer-term programs that promote self-sufficiency in our community (early childhood education, home weatherization). For more details, please visit our website at https://www.oppco.org.