What are the responsibilities and job description for the IT Specialist position at Opportunity Development Centers Inc?
IT Specialist
JOB HIGHLIGHTS
Qualifications:
- Associates degree in Computer Science, Information Technology, or any combination of education and professional experience.
- Minimum of two years of experience in information technology is preferred.
Responsibilities:
- Provides direct technology support to users across the company including, but not limited to, diagnosing, and resolving issues, conducting upgrades, and providing basic technical training between the hours of within the hours of 7:30 – 4PM.
- Ability to multitask, work efficiently both independently and collaboratively in an ever-evolving environment, and problem solve.
- Ability to learn and adapt quickly while maintaining strong attention to detail.
- Excellent communication and interpersonal skills, with the ability to interact with team members across the organization.
- Prioritize and resolve IT help desk tickets within 24 hours.
- Experience with Microsoft Office 365, specifically Outlook, Word, and Excel.
- Provide support for e-mail, password administration, PC operating systems, desktop software and installations.
- Ability to identify, investigate and resolve computer system malfunctions and operational problems.
- Communicate and work effectively with internal and external customers while organizing multiple priorities.
- Ability to provide technical training to end users.
- Work with individuals with varying capabilities in a positive manner.
- Ability to learn and support new systems and applications.
- Respond to inquiries and requests in a professional, accurate, and timely manner.
- Perform software application installation and upgrades.
- Maintain site licenses for organization.
- Clean and maintain computers and computer stations.
- Performs other related duties as assigned.
Benefits:
- Great Work/Life Balance with Generous PTO and Paid Holidays
- Full Benefits Package including Health, Dental, Vision, Disability, Life Insurance, etc. (FT employees)
- 401(k) with 4% Company Match
- Employee Assistance Program
- Gym Membership Reimbursement
- Dependent Care Flex Spending Accounts to help you save on Daycare Costs (FT employees)
- Pet Insurance
Schedule:
- Monday – Friday
- 7:30 am – 4:00 pm
- Schedule can be flexible
Why Choose ODC:
Here at ODC, we are dedicated to empowering people with disabilities to achieve their work and life goals. We are dedicated to building and supporting a welcoming work environment, one where employees feel a sense of belonging, and are valued for their contributions and the perspectives they bring. Our purpose is to champion the power of human connection, and the heart of connection is inclusion. You belong here.
Salary : $25 - $27
