Help Desk Intern

OPSWAT, a global leader in IT, OT, and ICS critical infrastructure cybersecurity, delivers an end-to-end platform that gives public and private sector organizations and enterprises the critical advantage needed to protect their complex networks, secure their devices, and ensure compliance. Over the last 20 years our commitment to innovative technology has earned the trust of more than 1,700 organizations, governments, and institutions globally, solidifying our role in protecting the world’s critical infrastructure and securing our way of life.

The Position

We are seeking a desktop support intern in Tampa who will be onsite, gaining hands-on experience on how to provide support for user hardware and software needs. You will be part of our IT Global Operations consisting of a Global Service Desk, L3 engineering team, Cybersecurity, and Enterprise Application divisions.

What You Will Be Doing

• Support and maintain organizational computer systems, desktops, and peripherals.
• Install, diagnose, repair, maintain, and upgrade hardware equipment and ensure optimal workstation performance.
• Support conference room technology as needed.
• Help manage printer installation, configuration, and troubleshooting.
• Assist with new hire on-boarding, off-boarding of employees, and relocation of equipment as required.
  
  
  

What We Need From You

• Pursuing a Bachelor’s degree or certificate in IT Support and/or IT management
• Basic understanding of Windows and MacOS.
• Excellent communication skills, verbal and written, with the ability to provide internal customer service.
• Ability to thrive in a fast-paced environment.
• Self-motivated and eager to dive in and make a difference.
  
  
  

OPSWAT is an equal opportunity employer. We celebrate diversity and are committed to providing an environment where equal employment opportunities are extended to all employees and applicants, free of discrimination and harassment of any type. All employment decisions are based on individual qualifications, job requirements, and business needs without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other category protected by federal, state, or local laws.

Recruiting Agencies: we do not accept unsolicited resumes from third party agencies for any of our open positions. To submit resumes for our jobs, there must be a recruiting contract approved by our legal team and endorsed by both parties. We are currently not accepting additional 3rd party agencies at this time.