What are the responsibilities and job description for the Product Manager, My OPSWAT position at OPSWAT?
Protecting the World’s Critical Infrastructure
OPSWAT, a global leader in IT, OT, and ICS critical infrastructure cybersecurity, delivers an end-to-end platform that gives public and private sector organizations and enterprises the critical advantage needed to protect their complex networks, secure their devices, and ensure compliance. Over the last 20 years our commitment to innovative technology has earned the trust of more than 1,700 organizations, governments, and institutions globally, solidifying our role in protecting the world’s critical infrastructure and securing our way of life.
The Position
OPSWAT is a global, pre-IPO leader in cybersecurity, driving innovation to protect the world's critical infrastructure. With R&D teams spanning multiple continents, we empower organizations to confidently navigate today's dynamic threat landscape. Join us and become a key player in transforming how businesses and users experience our technology. We're seeking a visionary Product Manager to lead the evolution of My OPSWAT, our flagship, AI-powered business portal that unifies every external customer, partner, and community interaction with OPSWAT. As the product's champion, you will create a holistic, one-stop experience for nearly 2,000 global customers, streamlining license management, integrating cutting-edge customer support, and transforming the partner journey. Your work will not only redefine how users engage with OPSWAT's entire ecosystem of solutions but will also set a new industry standard for intuitive, intelligent digital experiences.
If you're passionate about delivering game-changing customer portals that seamlessly integrate advanced technologies and services, we want to hear from you. Take the lead, shape the vision, and build a digital platform that stands apart in the cybersecurity industry.
What You Will Be Doing
- Innovate Customer Support :
You can get further details about the nature of this opening, and what is expected from applicants, by reading the below.
Transform the entire customer support lifecycle through AI-driven technologies—from self-service workflows to complex case management.
Leverage cutting-edge AI chatbot capabilities to streamline troubleshooting, reduce costs, and deliver faster resolution times for improved user satisfaction.
Define and implement a robust licensing and entitlement framework, fully integrated with backend financial and BI systems.
Develop a partner-focused module that seamlessly connects to our enterprise partner management system, enhancing partner enablement and collaboration.
Create intuitive self-service modules that integrate with the OPSWAT Academy, enabling clear visibility into user status, certifications, and progress.
Deliver a centralized, integrated platform for customers to manage all OPSWAT products—across any deployment—with capabilities for updating, configuring, troubleshooting, and reporting.
Continually enhance My OPSWAT to serve free, community, and enterprise users worldwide, making their journey efficient, cohesive, and delightful.
Work with Customer Experience, IT and Security, Finance, Sales, and Product teams to align the portal’s roadmap with strategic business objectives.
Analyze user feedback, behavior, and market trends to drive ongoing improvements and ensure the platform meets evolving customer and partner needs.
What We Need From You
5 years managing complex, integrated digital platforms or portals.
Proven ability to deliver innovative, engaging user experiences that drive lasting customer value.
Familiarity with ticketing systems, partner management tools, AI-powered chatbots, and best practices in entitlement and licensing management.
Strong communication and organizational skills with the ability to navigate ambiguity, set priorities, and influence cross-functional teams.
Comfortable in fast-paced environments, eager to stay ahead of industry trends, and dedicated to putting customers at the center of every decision.
Why Join OPSWAT?
If you’re ready to redefine the digital journey for thousands of customers and partners worldwide, apply now and help us shape the future of cybersecurity.
OPSWAT is an equal opportunity employer. We celebrate diversity and are committed to providing an environment where equal employment opportunities are extended to all employees and applicants, free of discrimination and harassment of any type. All employment decisions are based on individual qualifications, job requirements, and business needs without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other category protected by federal, state, or local laws.
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