What are the responsibilities and job description for the Customer Support Representative position at Optimist Management Group?
OMI Group is hiring a Customer Support Representative to provide dedicated service, build strong customer relationships, and help manage day-to-day customer account needs in our local Pittsburgh area. This full-time role plays a critical part in maintaining customer satisfaction, managing service-related requests, and supporting our internal teams through clear and timely communication. At OMI Group, our Customer Support Representatives gain hands-on experience in customer success, service management, and cross-functional support operations.
As a Customer Support Representative, you will manage inquiries, resolve service concerns, and ensure smooth account experiences for every customer. Your work will directly contribute to both team efficiency and long-term customer loyalty.
What You’ll Do as a Customer Support Representative:
- Manage daily inbound and outbound communication with customers by phone, email, or in person
- Resolve customer concerns, process service updates, and manage account changes
- Provide accurate information about services, billing, and managing product features
- Record all interactions, updates, and issues using internal systems
- Collaborate with internal departments to manage service delivery and customer retention
- Follow up on service requests, ensuring complete resolution and satisfaction
- Assist in managing escalations and identifying service improvement opportunities
What We’re Looking For in a Customer Support Representative:
- Strong communication skills and a professional, customer-first approach
- Organized, dependable, and capable of managing multiple tasks under pressure
- Enthusiastic about helping others and finding practical solutions
- Comfortable in a fast-moving environment focused on service quality
- Previous experience in customer support, service coordination, or account management is a plus
Why Join OMI Group?
- Weekly pay
- Growth opportunities into account management, team leadership, or customer success roles
- A collaborative, supportive workplace with a focus on professional development
- Exposure to real-world customer service systems, CRM tools, and performance management
- Recognition for service excellence and contribution to customer outcomes
Job Type: Full-time
Pay: $44,000.00 - $61,000.00 per year
Shift:
- 8 hour shift
- Day shift
Ability to Commute:
- Pittsburgh, PA 15106 (Preferred)
Ability to Relocate:
- Pittsburgh, PA 15106: Relocate before starting work (Preferred)
Work Location: In person
Salary : $44,000 - $61,000
