Product Manager (70002431)

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We are Optimum, a leader in the fast-paced world of connectivity, and we're on the hunt for enthusiastic professionals to join our team! We understand that connectivity isn't just a luxury anymore – it's a necessity that empowers lives, fuels businesses, and drives innovation. A career at Optimum means you'll be enabling progress and enhancing lives by providing reliable, high-speed connectivity solutions that keep the world connected. We owe our success to our amazing product, commitment to our people and the connections we make in every community.

If you are resourceful, collaborative, team-oriented and passionate about delivering consistent excellence, Optimum is the Company for you!

We are Optimum!

Job Summary

We are looking for a driven and experienced Product Manager to lead the strategy, development, and management of our MDU product portfolio and other internet products. As a member of the Connectivity Product Management team, this role is responsible for defining the vision, driving the execution, and overseeing the performance of products tailored for multi-dwelling units, including residential complexes, student housing, and senior living communities, as well as contributing to the broader Internet product portfolio. The ideal candidate will have a strong background in product management, preferably within telecommunications or technology, and a deep understanding of broadband and the MDU market.

The Product Manager is a critical part of the team responsible for defining the digital product roadmap for Optimum Mobile. The Product Manager will be personally responsible for developing a selection of the product backlog. The Product Manager will work closely with the Director and VP of Product & Operations, the IT, Network Engineering, Customer Experience, Retention, and various operational teams to bring the backlog to market.

Responsibilities

• Product Strategy & Vision: Develop and own the product vision and roadmap for MDU and Internet products, ensuring alignment with company goals and market trends.
• Market Research: Conduct in-depth research to identify market needs, customer pain points, and emerging trends within the MDU sector.
• Product Development: Collaborate with engineering, design, and other cross-functional teams to create, launch, and improve MDU-focused products and other Internet services. Help identify potential communication challenges associated with Product initiatives to establish the appropriate messaging and ensure that Call Centers, Stores and Sales Reps are appropriately informed
• Stakeholder Collaboration: Work closely with sales, marketing, customer support, and field teams to ensure successful product launches, user adoption, and feedback integration.
• Financial Performance & Reporting: Monitor product performance, manage budgets, and report on KPIs, including ROI, customer satisfaction, and adoption rates.
• Customer Focus: Engage with MDU property managers, owners, and residents to gather feedback, conduct usability studies, and continually improve product experience.
• Competitive Analysis: Stay informed on competitors and industry developments to ensure our product offerings remain competitive and relevant.
  
  

Qualifications

• Education: Bachelor’s degree in business, Marketing, Engineering, or a related field; MBA or equivalent experience is a plus.
• Experience: Minimum of 5 years of product management experience, ideally within telecommunications, technology, or a related MDU industry.
• Technical Proficiency: Strong understanding of telecommunications technologies and services, such as broadband, internet, and connected home solutions.
• Analytical Skills: Ability to interpret market data, analyze KPIs, and develop data-driven strategies.
• Customer-Centric Mindset: Experience gathering and applying user feedback and designing products with the end customer in mind.
• Communication Skills: Excellent verbal and written communication skills; able to present complex information to a variety of audiences.
• Problem-Solving: Creative thinker with the ability to resolve challenges and adapt to change.
• Project Management Skills (helpful): Ability to lead cross-functional teams, prioritize work, and manage multiple initiatives.
  
  

At Optimum, we're fueled by our four core pillars: Taking Ownership, Upholding Transparency, Creating Community, and Demonstrating Expertise. Our commitment to empowering employees to take responsibility and embrace proactive problem-solving underpins Taking Ownership. Upholding Transparency is at the core of our culture, with open and honest communication fostering trust among our dedicated team and loyal customers. Creating Community is more than a goal; it's our daily commitment to fostering an environment of collaboration, innovation, and positivity. Demonstrating expertise is a promise we uphold through continuous learning and engagement with our customers to consistently deliver top-quality products and services. These pillars not only shape our culture but define Optimum as a place of excellence, trustworthiness, and thriving community, and we invite you to be a part of our journey.

If you have the drive to succeed and are ready to embark on a thrilling career, seize this opportunity today, and join our winning team, so together, we'll shape the future of connectivity.

All job descriptions and required skills, qualifications and responsibilities for a particular position are subject to modification by the Company from time to time, in the Company’s discretion based on business necessity.

We are an Equal Opportunity Employer committed to recruiting, hiring and promoting qualified people of all backgrounds regardless of gender, race, color, creed, national origin, religion, age, marital status, pregnancy, physical or mental disability, sexual orientation, gender identity, military or veteran status, or any other basis protected by federal, state, or local law.

The Company collects personal information about its applicants for employment that may include personal identifiers, professional or employment related information, photos, education information and/or protected classifications under federal and state law. This information is collected for employment purposes, including identification, work authorization, FCRA-compliant background screening, human resource administration and compliance with federal, state and local law.

Applicants for employment with The Company will never be asked to provide money (even if reimbursable) as part of the job application or hiring process. Please review our Fraud FAQ for further details.

This position is identified as being performed in/or reporting to company operations in New York State. Salary ranges are supplied in compliance with New York State law. Pay is competitive and based on a number of job-related factors, including skills and experience. The starting pay rate/range at time of hire for this position in PA is $123,379.00 - $202,694.00 / year. The starting pay rate/range at time of hire for this position in NY is $123,379.00 - $202,694.00 / year. For other locations, please inquire with your recruiter. The rates/ranges provided herein are the anticipated pay at the time of hire, and do not reflect future job opportunity.