Technical Support Specialist

Description:

• Position will primarily focus working with field staff with new technology and support of devices. Work with staff to be innovative with technology to perform daily job functions.

• Extensive skill in the use of Microsoft Desktop products including but not limited to Windows, SharePoint, MS Office Suite, and MS Teams.

• Skill in troubleshooting tools and managing and administering desktop and laptop computers as well as wireless devices.

• Ability to communicate effectively verbally and in writing with individuals and groups.

• Experience working with help request tracking and reporting tools.

• Strong Customer Service skills that include a “customer first” attitude.

• Position is responsible for agency-specific end user support throughout Salem District.

• Provides troubleshooting, problem management and escalation of issues to resolve and communicate resolution to customer concerns in a timely manner.

• Troubleshoot hardware and software issues.

Required / Desired Skills:

• Extensive skill with use of MS Desktop products including but not limited to Windows, SharePoint, MS Office, Office 365, and MS Teams - Required - 5 Years

• Skill in troubleshooting tools and managing desktop and laptop computers as well as wireless devices - Required - 5 Years

• Ability to communicate effectively verbally and in writing with individuals and groups - Required - 5 Years

• Experience working with help desk request tracking and reporting tools - Required - 5 Years

• Strong Customer Service skills that include a "customer first" attitude - Required - 5 Years

• Provide computer training for field staff - Desired -

• Knowledge of computer/mobile device applications and how they operate in an enterprise environment. - Desired -

• Experience with creating training documentation. - Nice to have -

Job Type: Contract

Pay: $22.67 - $25.15 per hour

Schedule:

• 8 hour shift

Location:

• Salem, VA 24153 (Preferred)

Work Location: In person

Salary : $23 - $25