What are the responsibilities and job description for the Technical Writer Job at Optomi in Santa Monica position at Optomi?
Technical Writer
Remote - MUST be located in NYC, Santa Monica or Orlando
Optomi, in partnership with a leader in the entertainment industry, is seeking an experienced Technical Writer to join the team in a remote format! The ideal candidate will have 3-5 years of experience as a Technical Writer for digital streaming or video file technologies.
Experience of the right candidate :
Proven experience as a technical writer, preferably in the digital streaming, software, or tech industry.
Excellent writing and editing skills with the ability to adapt tone and style based on audience needs.
Familiarity with writing for internal and external business users (for instance, proven experience in a B2B setting).
Experience working with documentation tools like Google Sites, Confluence, or similar help center platforms.
Strong collaboration skills and the ability to work cross-functionally in a fast-paced environment.
Detail-oriented with the ability to quickly grasp complex technical concepts and make them easily understandable.
Responsibilities of the right candidate :
Develop and maintain help center documentation, FAQs, tutorials, and user guides that explain features, functionality, and troubleshooting steps Content Portal.
Prepare transition-specific articles to concisely map business procedures between legacy content management systems and alternative procedures in Content Portal.
Write clear and concise instructional content that caters to a diverse audience, ranging from beginners to advanced users.
Collaborate with Product Managers, Operators (internal and external), Designers, and Engineers to advise on and advocate for consistent nomenclature between Content Portal and help center documentation.
Participate in the product development lifecycle to understand new features and enhancements in order to suggest and create accurate, up-to-date content.
Work closely with internal and external business teams to identify recurring issues and improve existing documentation to address common user concerns.
Regularly audit and update existing documentation to ensure it reflects the latest platform updates, bug fixes, and feature releases.
Monitor user feedback and analytics to identify areas where help center content can be improved for clarity, usefulness, and overall user experience.
Write and organize help center content with a focus on ease of use, ensuring that information is accessible and solves user problems effectively.
Simplify complex technical concepts into understandable language for non-technical users without losing the depth of content for more advanced users.
Keep a pulse on the job market with advanced job matching technology.
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