Collections Specialist

Responsible for collection and resolution of overdue invoices.

Make daily collections calls to identified accounts.

Answer calls from customers in a responsive, timely, and accurate manner. Counsel these customers in an effort to arrive at a mutually agreed upon payment schedule to avoid collection agency referral. Utilize trouble-shooting skills to resolve customer problems and to minimize escalated calls and research.

Generate aging reports and identify customers past due, provide commentary on past due balances for management review.

Maintain and deliver high customer service standards when interacting with internal sales organization and customers.

Strive and contribute toward a best practices credit and collections organization through superior customer service and process engineering.

Prepare billing adjustments, request refund checks, and follow-up disputes.

Collaborate with Sales and Contracts to resolve credit issues.

Monitor payments and follow up in a timely manner.

Maintain initiative and a willingness to improve processes with an emphasis on customer service.

Serve as backup for the Billing and Collections Administrator, preparing and send invoices and statements as needed.

Serve as backup for the Customer Satisfaction Specialist, answering customer calls, identifying issues, resolving customer issues, escalating to management for assistance with resolution.

Previous experience in a similar role preferred.

Good numeracy skills.

Strong pro-active communicator with the ability to influence others.

Ability to produce high quality work under pressure and within tight timescales.

An ability to work within tight deadlines and manage time effectively.

Strong team player with flexible attitude to work priorities.

Excellent written and verbal communication skills.

Good computer skills (MS Office applications).

Participation in the company bonus plan.