What are the responsibilities and job description for the Collections Specialist position at Robert Half?
We are seeking a detail-oriented and motivated Collections Specialist to join our clients team. In this role, you will be responsible for the collection and resolution of overdue invoices by making daily collections calls to identified accounts and answering incoming customer calls in a timely and professional manner. You'll work to establish mutually agreeable payment plans, troubleshoot and resolve billing concerns, and minimize the need for escalation. The Collections Specialist will generate aging reports, provide detailed commentary on past-due balances for management review, and maintain strong customer service standards in collaboration with our internal sales and contracts teams. Additional duties include preparing billing adjustments, requesting refund checks, monitoring payments, following up on disputes, and continuously seeking process improvements with a customer-first mindset. This role also acts as a backup for the Billing and Collections Administrator and the Customer Satisfaction Specialist, handling invoice preparation, statement distribution, and customer service support. The ideal candidate will have at least 2 years of dedicated collections experience, excellent communication skills, strong organizational and time management abilities, and proficiency with Microsoft Office applications. A flexible, team-oriented attitude and the ability to perform under pressure are essential for success in this position.For immediate consideration please call Allison Brown at 508.205.2121
Salary : $52,000 - $58,000
