Station Manager

POSITION PURPOSE:

This position is responsible for the overall direction and coordination of a vehicle emissions testing station, in accordance with company objectives, policies, procedures and applicable laws.

PAY RANGE: $43,500 - $47,500 plus a full benefits package including medical, dental, vision, disability, life insurance, voluntary benefits and 401k with a company match!

DUTIES AND RESPONSIBILITIES:

• Manage and coordinate the operation of the station within budget, and in accordance with established policies and procedures, while promoting exceptional customer service. This includes:
  • Ensuring that all customer complaints and damage claims are documented and appropriately resolved
  • Prepare and submit administrative reports in a timely manner.
  • Ensuring station complies with all safety requirements in accordance with the company's Incident and Accident Reporting Procedures.
  • Coordinating general facility maintenance such as cleaning, snow shoveling, and other basic janitorial tasks
• Manage station remitter and voucher programs and ensure that all funds are accounted for and properly reconciled which includes:
  • Receive and properly secure remitter certificate inventory
  • Process remitter transactions – debit, credit, voids and refunds
  • Provides training on station remitter program – including how to use the remitter application and payment processing terminal
• Provide for manpower needs of the station by leading and managing staff members. This includes:
  • Creating a working environment that generates high employee morale and productivity
  • Scheduling, assigning, and directing work to meet performance standards and contract requirements
  • Selecting, coaching, training, and managing performance of team.
  • Evaluating employees by providing constructive feedback, counseling and documenting appropriately.
  • Conducting new hire and annual performance reviews in established timeframes

• Perform waiver inspections on all applicable vehicles, and grant waivers according to IEPA guidelines
• Maintain compliance to all quality assurance standards and associated procedures
• Travel to other stations to provide management and staffing support as needed

KNOWLEDGE AND SKILLS:

• Ability to learn and understand the function of selected emissions control devices
• Ability to work independently
• Good communication skills, both written and verbal
• Excellent interpersonal, time management and teambuilding skills
• Commitment to providing outstanding customer service and satisfaction
• Proficient in the use of Microsoft Word, Excel, and Outlook
• Able to stoop, bend, and reach
• Able to work in extreme weather conditions

EDUCATION AND WORK EXPERIENCE:

• High school diploma required with some college preferred or equivalent combination of education and experience
• 2-5 years of supervisory or management experience is required, preferably with entry level full-time and part-time hourly staff.
• Previous vehicle inspection experience is preferred
• Valid driver's license and good driving record