Station Manager

POSITION PURPOSE:

This position is responsible for the overall direction and coordination of a vehicle emissions testing station, in accordance with company objectives, policies, procedures and applicable laws.

Pay Range: $22.00 - $23.00/hour. Benefits available include medical, dental, vision, disability, life insurance, voluntary benefits, and 401k with a company match.

DUTIES AND RESPONSIBILITIES:

• Manage and coordinate the operation of the station within budget, and in accordance with established policies and procedures, while promoting exceptional customer service. This includes:
  • Ensuring that all customer complaints and damage claims are documented and appropriately resolved
  • Prepare and submit administrative reports in a timely manner.
  • Ensuring station complies with all safety requirements in accordance with the company's Incident and Accident Reporting Procedures.
  • Coordinating general facility maintenance such as cleaning, snow shoveling, and other basic janitorial tasks
• Manage station remitter and voucher programs and ensure that all funds are accounted for and properly reconciled which includes:
  • Receive and properly secure remitter certificate inventory
  • Process remitter transactions – debit, credit, voids and refunds
  • Provides training on station remitter program – including how to use the remitter application and payment processing terminal
• Provide for manpower needs of the station by leading and managing staff members. This includes:
  • Creating a working environment that generates high employee morale and productivity
  • Scheduling, assigning, and directing work to meet performance standards and contract requirements
  • Selecting, coaching, training, and managing performance of team.
  • Evaluating employees by providing constructive feedback, counseling and documenting appropriately.
  • Conducting new hire and annual performance reviews in established timeframes
• Perform waiver inspections on all applicable vehicles, and grant waivers according to IEPA guidelines
• Maintain compliance to all quality assurance standards and associated procedures
• Travel to other stations to provide management and staffing support as needed

Requirements:

KNOWLEDGE AND SKILLS:

• Ability to learn and understand the function of selected emissions control devices
• Ability to work independently
• Good communication skills, both written and verbal
• Excellent interpersonal, time management and teambuilding skills
• Commitment to providing outstanding customer service and satisfaction
• Proficient in the use of Microsoft Word, Excel, and Outlook
• Able to stoop, bend, and reach
• Able to work in extreme weather conditions

EDUCATION AND WORK EXPERIENCE:

• High school diploma required with some college preferred or equivalent combination of education and experience
• 2-5 years of supervisory or management experience is required, preferably with full-time and part-time hourly staff.
• Previous vehicle inspection experience is preferred
• Valid driver's license and good driving record

We participate in E-Verify to confirm employment eligibility after a job offer is made, in full compliance with applicable federal, state, and local laws.

Pay Transparency In order to support the Fair Compensation Strategy by the US Govt., HR Dept., clients are required to adhere to "Pay Transparency Law"; in the impacted states; that have mandated the employers to list the salary ranges in Job advertisements or postings for job opportunities and Job promotions.