Inside Sales Engineer

SUMMARY

Responsible for driving the sales growth of ACME division – Cryogenic Experts, LLC (CEXI) vaporizer product line. Will also be the main point of contact to handle technical discussions with new and existing customers.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

• Focus on developing a commercial and technical understanding of the entire vaporizer product line currently offered by CEXI.
• Drive cross-selling efforts across all CES product offerings.
• Handle all inbound sales lead calls to convert calls into sales.
• Work closely with Technical Inside Sales team members to handle incoming customer quotations.
• Build and maintain customer relationships.
• Develop quotation to meet the customer’s requirements. This will necessitate understanding the customer’s end use application and making a product recommendation based on: product being vaporized, flow, pressure, temperature, altitude, and duty cycle.
• Provide ongoing technical support after the sale.
• As necessary, and at the direction of Technical Sales Manager, make technical visits to customers and prospects on behalf of CEXI.
• Assist in the resolution of customer problems that arise from the use of the product
• Complete, maintain, and process pertinent paperwork and records.
• Enter all new proposals into Customer Relationship Management (CRM) system and follow up/update as necessary.
• Identify, monitor and document competitive market activities by gathering current marketplace information on pricing, products, new products, lead times, etc.
• Other tasks as assigned by Technical Sales Manager.

REQUIRED QUALIFICATION AND SKILLS:

QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE:

• Bachelor’s Degree in Mechanical Engineering or Cryogenics Engineering preferred.
• Minimum 5 years’ experience preferred.
• Consideration will be given to applicable industry experience (Highly desirable candidate will have experience working within the cryogenics industry).
• Ability to function well in a team environment and work collaboratively with Engineering, Production, Shipping, and other department on behalf of our customers.
• Demonstrated ability to manage multiple projects and meet deadlines
• Ability to read blue prints a plus.
• Ability to read electrical schematics and P&IDs
• Understanding of control systems and familiarity with control panel components.

PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing regular duties at work the employee will be required to stand, sit and move about freely in a manufacturing environment.

WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The employee will be exposed to both a standard office and manufacturing environment.