Project Manager

Work activities and Essential Functions:

Project Leadership & Oversight:

• Lead and manage IT-related aspects of the CIS system replacement project, ensuring successful

execution from initiation to completion.

• Develop and maintain detailed project plans, timelines, and deliverables, ensuring adherence to

scope, budget, and schedule.

• Ensure proper alignment between IT and business needs, providing strategic direction for system

modernization.

• Consult with vendors, staff, and stakeholders to resolve issues; organize, facilitate, and participate in

meetings of stakeholder groups to identify needs and build consensus and collaboration; assist in

clarifying expected outcomes and managing expectations; provide direction and support to project

team

• Work with staff and stakeholders to correct deficiencies and monitor work performed to meet agreed

upon goals and objectives

• Report progress, concerns, emerging risks, or issues to appropriate leadership on IT operations and

project work, escalating as needed

• Create and maintain comprehensive project documentation and meeting notes as appropriate for the

project methodology chosen

Stakeholder Collaboration & Coordination:

• Work closely with the Operations Project Manager, vendor project management team, internal

IT teams, and external stakeholders to facilitate project execution.

• Act as the primary liaison between IT teams, business units, and the CIS vendor to ensure seamless

communication and collaboration.

• Engage with executive leadership and key stakeholders to provide updates, manage expectations,

and address concerns proactively.

• Develop and execute communication plans for technology changes and implementations
• Proactively communicate and coordinate with stakeholders, project participants, leadership, and affected clients via in person or virtual meetings, writing, telephone calls, etc.

• Maintain strong, collegial, and effective working relationships with associates, Departmental officials, outside consultants, and vendors

System Integration & Implementation:

• Oversee data migration, system integrations, security, and infrastructure to ensure a smooth transition to the new CIS platform.

• Coordinate efforts between development teams, database administrators, and third-party vendors to ensure compatibility with existing and future IT systems.

• Ensure compliance with industry standards, cybersecurity policies, and regulatory requirements during system implementation.

Risk Management & Issue Resolution:

• Identify, assess, and mitigate technical and operational risks associated with the large-scale system replacement.

IT Staff Augmentation Service Order

• Develop contingency plans to address potential challenges, ensuring minimal disruption to operations.

• Proactively troubleshoot issues and work with relevant teams to implement effective resolutions.

Change Management & Training Support:

• Collaborate with change management teams to support system adoption and minimize resistance to new processes.

• Ensure proper training and documentation are developed for end-users, IT staff, and stakeholders.
• Drive user engagement and support to facilitate a seamless transition to the new system.

Professional

• Uphold IT standards, policies, and procedures while working with leadership to iteratively adapt

these policies with current IT best practices in mind

• Stay abreast of the latest developments in related technologies and project management
• Perform other related duties as assigned.

Skills/experience of the assigned staff:

Required

Project Management & Leadership:

• 10 years of IT project management experience in large-scale CIS implementations or enterprise system replacements.

• Strong understanding of billing systems, customer information systems, data migration, integrations, and IT infrastructure.

• Strong ability to lead large-scale CIS system replacement projects from initiation to completion.
• Proven experience in managing cross-functional teams, vendors, and stakeholders in a complex IT environment.

• Expertise in project planning, scheduling, budgeting, and resource allocation for enterprise IT projects.

• Excellent leadership, communication, and stakeholder management skills.
• Ability to drive projects within scope, time, and budget while managing competing priorities.

Technical Expertise:

• Deep understanding of Customer Information Systems (CIS), particularly utility billing systems and enterprise applications.

• Experience with data migration, system integrations, APIs, and middleware solutions to ensure seamless system transition.

• Familiarity with cloud-based and on-premises IT infrastructure, databases, and cybersecurity best practices.

• Knowledge of software development lifecycle (SDLC) and agile or waterfall methodologies for IT projects.

Stakeholder & Vendor Management:

• Strong skills in stakeholder engagement, communication, and collaboration with business units, IT teams, and executive leadership.

• Experience managing third-party vendors, including contract negotiation, service-level agreements (SLAs), and vendor performance oversight.

• Ability to translate business requirements into technical solutions, ensuring alignment with organizational goals.

Risk Management & Problem-Solving:

• Proficiency in identifying, assessing, and mitigating project risks and technical challenges to ensure minimal disruptions.

IT Staff Augmentation Service Order

Change Management & Training:

• Ability to drive user adoption and training strategies, ensuring a smooth transition to the new CIS system.

• Strong documentation skills for creating user guides, system documentation, and training materials.

Highly Desired/Preferred

• Project Management Professional (PMP), PRINCE2, or ITIL certification is highly desirable.
• Bachelor s degree in Information Technology, Computer Science, or a related field (Master s preferred).

• Experience with CIS vendors is a plus.
• Familiarity with regulatory compliance in utilities or municipal IT environments.
• Familiarity with water utility billing systems or municipal IT environments is a plus.
• Ability to troubleshoot system implementation issues, working closely with IT teams and vendors for effective resolutions.

• Experience in disaster recovery planning, business continuity, and system rollback strategies
• Experience in organizational change management (OCM) to facilitate process improvements and stakeholder buy-in.