Cloud Adoption is a newly-formed organization within EMEA Technology Cloud Engineering (TCE) group, having the mission to increase customer consumption growth by driving fast activation, nurturing an optimal ramp up and removing technical barriers.
Aligned to a territory and working together with Sales and Account Cloud Engineers (ACEs), the Cloud Adoption Manager will primary focus on the post-booking side of our customer’s lifecycle, ensuring a successful and sustainable cloud consumption growth.
Does this pique your interest? If so, we hope to meet you!
Role and Responsibilities
The Cloud Adoption Manager will collaborate closely, as needed, with the relevant TCE teams to agree on specific activities and/or deliverables required in each of the accounts they are managing. The ultimate goal is to improve usage and usage growth of Oracle Cloud while also creating a robust customer experience across the entire cloud adoption lifecycle
Typical activities:
Drive a fast and smooth Customer activation
• Strong focus on Activation for new cloud customers and/or workloads, minimizing time to first value and accelerating consumption growth
• Provide standard methodology guidance on the Landing Zone in alignment with our Workload Architects activities
• Equip the customer with the relevant knowledge for early usage
Manage the customer’s Adoption Plan
• Continuously monitor and review Adoption Plan with the customer to guarantee the progress according to their expectations, facilitating the value realization
• Monitor and predict consumption fluctuations, define and execute corrective actions
• Pro-actively monitor burn rates and provide consumption forecast
• Assess churn risk (customer or service) and formulate mitigation plan
• Detect and flag potential new workloads (to ACEs – Account Cloud Engineers) or new implementation opportunities (to internal implementation services - LIFT)
• Drive Go Live Assurance to guarantee success in this Critical Milestone for the customer
• Provide “Longer Term” customer assistance on environment already in Production through Operations Monitoring and Optimization Advisory
Energize Customers interest by sharing information and facilitate connection with relevant Oracle activities
• Share and/or recommend customer/ industry specific standard methodologies & content
Remove barriers
• Assure progress and prompt resolution of SRs and escalations by engaging relevant teams and advocating for customers
• Identify structural issues affecting customer use of Oracle Cloud and initiate conversations with relevant teams (Cloud Ops, Product management, Sales…) to formulate a resolution plan
• Act as a customer advocate for product features and requirements
Skills and Profile
To fulfill the role of a CAM we are looking for individuals matching the following profile:
Proven experience in Tech Cloud engineering roles with a track record of successful customer engagements.
Passionate about Technology with Breadth and Depth knowledge
• Certified on OCI (or equivalent certifications from competition) – minimum OCI Foundations Associate level
• Solid understanding of competitive landscape – hands-on experience with AWS, GCP or Azure is a plus
IT Market Literacy - able to advise on technology standard methodologies by understanding the Cloud market trends and their impact on various industries
High Energy and social skills
Focus on Customer Centricity: Always looking to anticipate customer needs and offer the most relevant advice, education or standard methodology. Enjoys customer success
• Communication - Excellent communication and presentation skills with high degree of comfort speaking across all levels of management and IT roles
• Project Management - It is knowledgeable of the most common PM methodologies and tools (ie. Prince2)
• Focused on results to improve problem resolution & escalation management
• Possesses strong listening and coordination skills to comprehend customer’s issues, and work to resolve them. If vital, engage other teams to ensure successful and speedy resolution
• Analytical problem solver with keen problem-solving abilities, strong task planning and delegation skills. Is Pro-active and demonstrates lateral thinking
• Ability to identify and handle escalations
Customer Lifecycle awareness
• Able to understand the customers’ existing IT landscape, business requirements and their definition of success.
• Position Oracle as a business partner by delivering value to functional through executive levels
Commercial business understanding
• Partners with Sales, Account Cloud Engineers, Domain Specialist, Workload Architects and LIFT teams to ensure customer success and predictable and sustainable consumption growth increasing forecast accuracy
Collaboration skills
• Standout colleague with great networking abilities
• Ability to work in (virtual) teams. To get a specific job done often requires working across various regions, cultures and LoBs
• Strong understanding of the entire TCE ecosystem (and beyond) and how each team contributes to the customer success
Agent of Change, driving creative and new customer engagements to convert our customers on the best cloud advocates!
Career Level - IC3
