What are the responsibilities and job description for the Customer Deal Desk Specialist position at Oracle?
The Customer Deal Desk Specialist supports the North America Tech License and Hardware sales teams for quoting, contracting and management of complex transactions. The Deal Desk team serves as trusted advisors for internal systems and business processes to streamline efficient workflow, enhance sales productivity and increase win rate of opportunities. The Deal Desk Specialist handles complex transactions and project manages revenue opportunities to successful conclusion by engaging with the appropriate internal teams to advance opportunities using sound business practices in accordance with Oracle policy. The work is fast-paced and seasonal in nature, corresponding with Oracle's quarterly and annual fiscal cycles.
Key Skills and Experience
- 5 years of relevant experience
- Some contracting or deal desk experience is preferred
- Ability to handle complex transactions
- Project management of revenue opportunities
- Cross functional collaboration
- Knowledge of the Oracle Sales process, systems and tools
- Experience in CPQ, DAS, Q
- Experience with supporting ULAs
- Strong communication skills
- Strong organizational skills
Career Level - IC3
Qualifications:
Disclaimer:Certain US customer or client-facing roles may be required to comply with applicable requirements, such as immunization and occupational health mandates.
Range and benefit information provided in this posting are specific to the stated locations only
US: Hiring Range in USD from $30.29 to $60.63 per hour; from: $63,000 to $126,100 per annum. May be eligible for equity.
Oracle maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect Oracle’s differing products, industries and lines of business.
Candidates are typically placed into the range based on the preceding factors as well as internal peer equity.
Oracle US offers a comprehensive benefits package which includes the following:
1. Medical, dental, and vision insurance, including expert medical opinion
2. Short term disability and long term disability
3. Life insurance and AD&D
4. Supplemental life insurance (Employee/Spouse/Child)
5. Health care and dependent care Flexible Spending Accounts
6. Pre-tax commuter and parking benefits
7. 401(k) Savings and Investment Plan with company match
8. Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment. Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation.
9. 11 paid holidays
10. Paid sick leave: 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours.
11. Paid parental leave
12. Adoption assistance
13. Employee Stock Purchase Plan
14. Financial planning and group legal
15. Voluntary benefits including auto, homeowner and pet insurance
The role will generally accept applications for at least three calendar days from the posting date or as long as the job remains posted.
Responsibilities:
Creates, validates and processes contract documentation using Oracle's standard document templates, a set of contract options and in accordance with Oracle's policies and business approvals, in response to requests received from Sales.
Follows defined engagement guidelines to liaise with other Customer Deal Desk teams, Finance, Legal, and other groups across Oracle to ensure policy compliance and mitigate corporate risk.
Leads and manages the contracting process end-to-end for strategic, complex transactions that meet regional criteria.
Sets the overall direction for his/her assigned managed deal(s) and is responsible for the successful execution of the contracting process, ensuring consistency and adherence with Oracle strategy, commitments and goals as well as compliance with Oracle policies and procedures.
Facilitates and co-coordinates discussion amongst Sales and multiple Oracle functional stakeholders (i.e. Deal Specialist, RevRec, Finance, Legal, OFD, Business Practices, Migrations, Order Management, etc.) to reach agreement on contracting terms in order to solve complex contracting scenarios and meet the specific needs of his/her assigned managed deal(s).
Salary : $30 - $61
