FCCS Technical Analyst 4-Support

We are searching for a Principal Technical Support Engineer/Analyst to join our team. This is a rare opportunity for rapid professional and personal growth, interfacing with major global businesses, Federal and government clients (US Citizenship required), and contributing solutions that make a real difference. Required skills include experience with accounting close and consolidation processes, Oracle FCCS SaaS and/or HFM, excellent customer and communication skills. You should have great initiative, a passion for success, and a desire to grow into a leadership role.

This position requires at least 6 years’ experience with Oracle FCCS and/or HFM and professional/ technical support experience.  A BS or equivalent experience in Computer Science, IT, or equivalent with 3.0 GPA and a solid understanding of Oracle FCCS and/or HFM applications at a functional and technical level. Accounting skills, including close and consolidation, eliminations/disposals, ownership, and journals.  Support of Federal and government clients is also required, which requires US citizenship.

Career Level - IC4

Qualifications:

Disclaimer:

Certain US customer or client-facing roles may be required to comply with applicable requirements, such as immunization and occupational health mandates.

Range and benefit information provided in this posting are specific to the stated locations only

US: Hiring Range: from $31.83 to $67.93 per hour; from $66,200 to $141,300 per annum. May be eligible for equity.

Oracle maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect Oracle’s differing products, industries and lines of business.
Candidates are typically placed into the range based on the preceding factors as well as internal peer equity.

Oracle US offers a comprehensive benefits package which includes the following:
1. Medical, dental, and vision insurance, including expert medical opinion
2. Short term disability and long term disability
3. Life insurance and AD&D
4. Supplemental life insurance (Employee/Spouse/Child)
5. Health care and dependent care Flexible Spending Accounts
6. Pre-tax commuter and parking benefits
7. 401(k) Savings and Investment Plan with company match
8. Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment. Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation.
9. 11 paid holidays
10. Paid sick leave: 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours.
11. Paid parental leave
12. Adoption assistance
13. Employee Stock Purchase Plan
14. Financial planning and group legal
15. Voluntary benefits including auto, homeowner and pet insurance

The role will generally accept applications for at least three calendar days from the posting date or as long as the job remains posted.

Responsibilities:

As a Principal Technical Support Engineer responsibilities include investigating and analyzing customer issues with financial close and consolidation, including data inaccuracies, resolving out-of-balance, functional and performance issues, and bug/update resolution for Cloud SaaS applications via phone and electronic means.  Serve as the main point of contact for customers, with responsibility to facilitate customer relationships with Support, Development teams, and internal Cloud support groups on diverse customer situations and issues.

Salary : $32 - $68