Principal Human Factors Researcher

What you’ll do

The Oracle Health Design and Human Factors (HF) Research teams are embarking on a brand-new mission to completely reimagine the experience of our healthcare applications, from core EHR to the patient experience and everything in between. As a Principal Human Factors Researcher within the HF team, you will have the unique opportunity of identifying and solving complex healthcare problems across the entire continuum of care. You will collaborate closely with clinicians, product owners, designers, and developers to revolutionize the user experience of our health applications and ensure that they are useful, usable, safe, and enjoyable to use. 

Human Factors Researchers take a scientific approach, applying human factors principles, standards, and the right research method to investigate the right problem. The HF Research team’s work is empirical, standardized (with room for creativity), meets regulatory standards, is rigorous, and is peer-reviewed to support complex investigations of dynamic interactions across roles, settings, products, and time. We conduct diverse quantitative and qualitative studies to understand the context in which an improvement may be made by eliciting end-user needs for that improvement, and by validating the success of a design against user needs and established usability and safety goals. The outcomes from our research inform product strategy and design, and validate the quality, safety, and usefulness of our products. 

As a Principal Human Factors Researcher, you will assess operational, usability, and safety gaps across multiple products and create strategic research plans to address emerging patterns of systemic usability and safety concerns. You will establish and collaborate with inter-organizational and interdisciplinary teams to translate and adapt industry ideas into solutions for complex health care problems. You are responsible for establishing research objectives that inform product strategy and objectives, defining participant recruitment requirements, and for ensuring that the user is at the heart of user-centered design at Oracle Health. Therefore, you are expected to use your knowledge and understanding of the vision of Oracle Health products to effectively communicate research findings and suggest improvements to product teams, leadership, and other stakeholders in a manner that supports decision making and compels action. 

Career Level - IC4

Responsibilities:

Principal Researcher tasks and responsibilities:

• Collaborate with cross-functional stakeholders to determine research strategy as well as a plan for executing tactical research, across multiple product areas. 
• Synthesize and triangulate data across multiple studies and internal and external sources to derive impactful and actionable insights.
• Pioneer efforts to refine how research findings are communicated and socialized, effectively conveying insights to stakeholders and corporate-level executives.
• Lead the evolution of usability and safety design best practices that effect large-scale business objectives such as revenue, client satisfaction, and organizational efficiency
• Innovate and introduce novel research techniques and processes to elevate research quality. 
• Champion both qualitative and quantitative methods as a subject matter expert.
• Guide and direct the research work of junior researchers supporting the same business area. 
• Mentor and coach junior researchers and contribute to their growth by educating them on human factors and usability principles and standards, question formulation, analysis techniques, storytelling.  
• Contribute to internal and external human-factors communities through workshops, presentations, and publications. 
• Propose, plan, execute, analyze and deliver user research at various stages of the product lifecycle (discovery, design, and development). 

Required qualifications and traits. 

Here’s the kind of person we are looking for:

• You have 8 years of experience performing user research on software, preferably in safety critical and/or regulated industries. Experience with Healthcare software is a plus.
• You have a degree, preferably advanced, in the field of Human Factors, Experimental Psychology, Cognitive Psychology, Usability Engineering, Information Sciences, Industrial Engineering, Human-Computer Interaction, or related field 
• You have extensive experience planning and executing different types of research methods such as: workshops, interviews, task analyses, risk assessments, ethnographic and requirements gathering activities, surveys, formative evaluations, summative usability testing, etc. 
• You take charge when needed and possess a strong sense of independence and ownership. You self-direct and manage what to work on, how to get it done, and when to deliver.
• You have excellent organizational skills and possess the ability to lead multiple high-profile projects in a fast-paced organization.
• You have outstanding written and verbal communication skills. You are a storyteller with the ability to distill insights into easily consumable formats, for different audiences, that promote understanding and action. 
• You are familiar with research platforms and tools such as: UserZoom, User Testing, dscout, QDA tools, and Qualtrics. 
• You are flexible to work with geographically distributed teams. This role will involve working with customers and product team members in North America, Europe, and India.

Salary : $76,700 - $167,000