Program Analyst, Program Solutions - Oracle Manufacturing and Distribution Program Solutions

Oracle Manufacturing & Distribution Program Solutions is seeking a dynamic and highly organized Program Analyst to join our team in Redwood Shores, CA. This role is ideal for someone with exceptional customer service skills, a creative eye, and the ability to manage various projects effectively.

Role Overview:

• This position plays a crucial part in our organization by ensuring smooth communication and program implementation across multiple teams, functions, and vendors.
• We are looking for an individual who can take the lead on various customer-centric initiatives and provide valuable insights to enhance our overall customer experience.

Career Level - IC2

Qualifications:

Disclaimer:

Certain US customer or client-facing roles may be required to comply with applicable requirements, such as immunization and occupational health mandates.

Range and benefit information provided in this posting are specific to the stated locations only

US: Hiring Range in USD from $24.62 to $48.03 per hour; from: $51,200 to $99,900 per annum. May be eligible for equity.

Oracle maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect Oracle’s differing products, industries and lines of business.
Candidates are typically placed into the range based on the preceding factors as well as internal peer equity.

Oracle US offers a comprehensive benefits package which includes the following:
1. Medical, dental, and vision insurance, including expert medical opinion
2. Short term disability and long term disability
3. Life insurance and AD&D
4. Supplemental life insurance (Employee/Spouse/Child)
5. Health care and dependent care Flexible Spending Accounts
6. Pre-tax commuter and parking benefits
7. 401(k) Savings and Investment Plan with company match
8. Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment. Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation.
9. 11 paid holidays
10. Paid sick leave: 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours.
11. Paid parental leave
12. Adoption assistance
13. Employee Stock Purchase Plan
14. Financial planning and group legal
15. Voluntary benefits including auto, homeowner and pet insurance

The role will generally accept applications for at least three calendar days from the posting date or as long as the job remains posted.

Responsibilities:

Key Responsibilities:

• Program Implementation: Lead the implementation of new customer programs, coordinating with global and cross-functional teams to ensure seamless execution.
• Customer Management: Provide top-tier customer support, including analysis, planning, and project execution to meet customer’s timelines.
• Data Analysis: Perform advanced Excel analysis to track supplier and customer spend, as well as item movement, to optimize our operations.
• Supplier Relationship Management: Collaborate with local and international suppliers to fulfill destination requirements and maintain strong relationships. Visit suppliers as needed to inspect stored items at vendor sites.
• Project Management: Take charge of project management for business development initiatives, ensuring timely execution and success.
• Customer Needs Analysis: Conduct comprehensive analyses of customer needs and propose innovative solutions to enhance their experience.
• Training and Team Leadership: Assist in reviewing training manuals and QMS documents. Provide guidance and training to team members and mentor new hires.
• Production Coordination: Communicate with external suppliers to align production schedules and ensure timely deliveries. Collaborate with onsite Operations team to review items pending information and open business inquiries regarding receiving, returns, and fulfillment of programs.

Qualifications and Skills:

• Experience in customer service account management, planning, or procurement with a customer-centric approach.
• Advanced Excel skills for data analysis and reporting (including experience with creating macros)
• Excellent written and verbal communication skills, with the ability to create engaging content.
• Strong organizational and project management abilities.
• Leadership skills and the ability to mentor and train team members.
• Ability to work independently and manage multiple tasks simultaneously.
• Knowledge of manufacturing and distribution processes is preferred.
• Experience with Adobe Photoshop is preferred.

Work Arrangement:

• Hybrid position, offering flexibility to work from your home office and commute onsite to Oracle Redwood Shores office at least 2 times per month (please note: onsite requirements could increase depending on customer meetings, special events, and vendor activities). 

If you possess a strong background in customer service, project management, and have a creative flair, we encourage you to apply. This role offers an exciting opportunity to contribute to our company's success and make a real impact on our customer-facing initiatives.

Join Oracle Manufacturing & Distribution Program Solutions and be a part of a dynamic team driving innovation and excellence!

 

#LI-NP4

Salary : $25 - $48