Systems Analyst 3-Support

Entity: Oracle America, Inc.

 

Job Duties: Deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. Resolve post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our Electronic Support Services. Responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues. May telecommute. (385.23318)

 

Employer will accept a Master's degree in Computer Science, Engineering or related field and 1 year of experience in the job offered or in a Software engineering-related occupation. Position requires:

• Application Development including Java SE, Node.js, RESTful web services, AngularJS, Spring, Hibernate, HTML5, and CSS3;
• Database Knowledge including Teradata, Oracle MSSQL, MySQL, and Mongo DB;
• Machine Learning including R, Python, and PL/SQL;
• Data visualization and Data Analytics;
• Data Integration BI tools including SSIS, Talend, IBM Datastage, Informatica, IBM Cognos, Tableau, and Microsoft PowerBI;
• Application/Database Testing and Monitoring including LoadRunner, Vugen, and Selenium;
• AI/ML Technologies and Data Analytics; and,
• OCI Cloud technologies.

Career Level - IC3

Qualifications:

Disclaimer:

Certain US customer or client-facing roles may be required to comply with applicable requirements, such as immunization and occupational health mandates.

Range and benefit information provided in this posting are specific to the stated locations only

US: Hiring Range in USD from $33.94 to $67.88 per hour; from: $70,600 to $141,200 per annum. May be eligible for equity.

Oracle maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect Oracle’s differing products, industries and lines of business.
Candidates are typically placed into the range based on the preceding factors as well as internal peer equity.

Oracle US offers a comprehensive benefits package which includes the following:
1. Medical, dental, and vision insurance, including expert medical opinion
2. Short term disability and long term disability
3. Life insurance and AD&D
4. Supplemental life insurance (Employee/Spouse/Child)
5. Health care and dependent care Flexible Spending Accounts
6. Pre-tax commuter and parking benefits
7. 401(k) Savings and Investment Plan with company match
8. Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment. Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation.
9. 11 paid holidays
10. Paid sick leave: 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours.
11. Paid parental leave
12. Adoption assistance
13. Employee Stock Purchase Plan
14. Financial planning and group legal
15. Voluntary benefits including auto, homeowner and pet insurance

The role will generally accept applications for at least three calendar days from the posting date or as long as the job remains posted.

Salary : $34 - $68