What are the responsibilities and job description for the Hospitality Coordinator position at Oral Roberts University?
ABOUT US
Oral Roberts University is a non-profit organization whose staff and faculty actually make a difference in the lives of its students. We pride ourselves on our culture and the values we uphold. Our team is passionate about what we do, and we want you to make us even better!
CURRENTLY ACCEPTING APPLICATIONS FOR ALL POSITIONS UNTIL FILLED.
JOB DESCRIPTION
- FULL-TIME
To provide support to all customers entering the Concierge office/desks and to Concierge staff. To represent the ORU Concierge office well to external and internal customers.
RESPONSIBILITIES
- Make sure the Concierge Office Desk is manned at all times.
- Greet and welcome all persons entering the Concierge office/desks. Answer phones and transfer calls appropriately.
- Offer the best customer service to students, parents, and other patrons at all times. Excellent work attitude and demeanor are required.
- Manage all aspects of front desk communications. Answer patron questions. Gatekeeper duties to direct customers to the correct Concierge staff person or other ORU offices as needed.
- Plan and execute Concierge Hospitality events and promotions. Create and develop marketing materials to be approved by supervisors.
- Maintain Residence Halls desk books and assemble and disperse daily logs.
- Schedule student workers as needed and ensure they maintain Concierge procedures and protocol.
- Maintain front office and work areas in pristine condition.
- Occasionally work other Concierge desks, at The Pantry or after-hours when needed for various events.
- Other duties as assigned by the Executive Director/Director.
REQUIREMENTS
Education: High School diploma or GED and some college
Experience/Skills:
- Previous clerical experience of various duties helpful with an understanding of proper office protocol.
- Must have excellent interpersonal, organizational, and multitasking skills.
- Must be personable and able to meet, greet, and welcome customers with a cheerful attitude.
- Candidate must enjoy people and present well to the public.
- Must be knowledgeable of information needed to accurately answer questions about the university and be detail oriented.
- Ability to make decisions and act effectively in stressful situations required.
- Must have basic computer knowledge with experience in Microsoft Word and Excel and be willing to learn other programs as necessary.
Equal Employment Opportunity:
Oral Roberts University promotes equal employment opportunities for all individuals regardless of differences in race, color, religion, sex, national origin, age, disability, or veteran status.
