What are the responsibilities and job description for the Dental Receptionist position at Oral Surgery of NNY?
Job Summary
Oral Surgery of Northern New York (OSNNY) is seeking a compassionate, organized, and detail-oriented Front Desk Receptionist to join our team. As the first point of contact for our patients, you’ll play a crucial role in creating a welcoming and professional environment. This position requires excellent customer service skills, strong administrative abilities, and the ability to multitask in a fast-paced oral surgery practice.
Key Responsibilities
- Warmly greet patients and manage check-in and check-out procedures.
- Schedule patient appointments efficiently and maintain an organized office calendar.
- Answer and manage phone calls, responding to inquiries or directing calls as needed.
- Verify insurance benefits, assist with claims processing, and manage billing inquiries.
- Process patient payments and maintain accurate financial records.
- Ensure all patient records are accurate and updated in compliance with HIPAA regulations.
- Assist with pre-surgical and post-surgical documentation and communication.
- Perform general administrative tasks, including data entry, filing, and ordering office supplies.
- Support clinical staff with administrative tasks as needed to ensure smooth practice operations.
Qualifications and Experience
- Previous experience in a medical or dental office, particularly in oral surgery, is strongly preferred.
- Knowledge of dental or medical terminology, insurance processes, and ICD-10 coding is a plus.
- Proficiency in office management systems and phone systems.
- Strong multitasking skills, attention to detail, and the ability to work in a fast-paced environment.
- Excellent communication skills and a patient-focused approach to service.
- Bilingual skills are an advantage for enhancing communication with diverse patient populations.
Why Join OSNNY?
At OSNNY, we are more than just an oral surgery office – we are a team that values compassion, teamwork, and excellence. We are committed to creating a supportive environment where both patients and team members feel valued and appreciated. Join us and be part of a practice where your contributions will make a meaningful impact every day.
Ready to Make a Difference?
If you’re passionate about delivering exceptional patient care and thrive in an organized, fast-paced environment, we’d love to hear from you. Apply today and take the first step in joining the OSNNY family!
Job Types: Full-time, Part-time
Pay: $22.50 - $26.00 per hour
Expected hours: 37 – 40 per week
Benefits:
- 401(k)
- 401(k) matching
- Bereavement leave
- Dental insurance
- Dependent health insurance coverage
- Disability insurance
- Employee assistance program
- Family leave
- Flexible schedule
- Flexible spending account
- Flextime
- Health insurance
- Health savings account
- Life insurance
- On-the-job training
- Opportunities for advancement
- Paid time off
- Paid training
- Pet insurance
- Professional development assistance
- Referral program
- Retirement plan
- Uniform allowance
- Vision insurance
Medical Specialty:
- Medical-Surgical
- Primary Care
- Surgery
Schedule:
- 8 hour shift
- Afternoon shift
- Day shift
- Monday to Friday
- Morning shift
- No nights
- Overtime
- Weekends as needed
Application Question(s):
- Will you also travel to our Potsdam office at 14 Elm St. Potsdam, NY 13676
Experience:
- Medical or Dental Front Desk: 3 years (Required)
Ability to Commute:
- Watertown, NY 13601 (Required)
Willingness to travel:
- 50% (Required)
Work Location: In person
Salary : $23 - $26