Practice Leader

Position: Practice Leader

Reports to: Regional Director of Market Operations

Direct reports: Practice Team Members

FLSA status: Exempt

Position Purpose:

The Practice Leader primary responsibility is to lead the practice by partnering with the surgeons, the Regional Director of Operations and support services to establish and maintain a successful practice and an engaged team.

Essential Functions

• Foster strong relationships with surgeons, team members, and the support services teams; actively address the needs of the practice by resolving concerns, responding to feedback, and understanding the financial data.
• Possess strong business acumen. Lead the practice in attaining the operational levels that optimize productivity, efficiency, and profitability.
• Understand the business responsibilities and key performance metrics for successfully managing a practice including complete ownership of the P&L and accountability for the practices performance.
• Develop the practices schedule and manage labor costs
• Exhibit outstanding customer service with referrals and patients.
• Assist surgeons in the timely and successful resolution of the of patient needs, concerns, and questions.
• Lead by example with Servant Leadership; partner with Human Resource to develop and deliver periodic performance evaluations for all practice team members.
• Support the company policies and procedures, and ensure they are being followed in the practice.
• Ensure the practice leaders are compliant with all laws, regulations, OSP policies and procedures. This includes OSHA/HIPAA compliance.
• Continually build and nurture a positive working relationship with the surgeon including organizing monthly meetings to discuss practice performance and facilitate the resolution of any practice concerns.
• Ensure bank deposits are protected and made timely according to the established guidelines and protocols.
• Complete end of day balancing process by performing or monitoring the process.
• Monitor collections processes and reporting to maintain accounts receivable within target levels.
• Oversee automated patient communication systems and ensure effective usage.
• Follow HIPAA and OSHA policies and procedures and other applicable privacy and security policies and procedures to maintain patient privacy and protect patient information including financial, personal, and health information.
• Support improvements to patient flow, as needed, to maximize budgeted payroll hours by effectively scheduling staff, and understand and provide oversight for the scheduling, fee schedules, collections, etc.
• Partner with Human Resources to hire and retain quality talent within the practice; regularly recognize and reward success and performance, facilitate regular staff meetings, foster open communication, provide company, share information, teach and develop team members.
• Partner with Marketing and Development for referral development & growth, CE events, and Surgeon recruitment.
• Other duties may be required as needed.

Key Performance Indicators

• Monthly accountabilities:
  • Hold team meetings
  • Complete quality checks
  • Attendance on scheduled conference calls
  • Effective use of systems including PM system, patient communication system, payroll system, and VOIP phone system, etc.
  • Conduct Business and Financial reviews

• Quarterly accountability: accurately complete required checklists.
• Budget accountabilities: as requested by the practice, assist practice in meeting or exceeding budgets in the following areas:
  • Accounts Receivable
  • Expenses
  • Payroll

Qualifications

Education

High school diploma or equivalency, required. Bachelors degree in business, healthcare administration or related discipline, strongly preferred

Experience

• 5 years experience in a healthcare environment.
• 3 years leadership experience with a direct customer contact in a healthcare practice.

Performance Requirements

• High degree of professionalism
• Strong interpersonal and relationship building skills.
• Strong and effective communication skills.
• Positive attitude change advocate, lead by example.
• Independent decision-making skills and utilization of sound judgement.
• Excellent organization and multi-tasking skills.
• Travel as needed for training and to perform job functions.

Work Environment

• Must adhere to OSP safety procedures to minimize exposure to radiation and other potentially harmful elements used in the provision of medical services.
• Potential long hours standing on feet.
• Travel as required.

Physical Requirements

• Work requires hand dexterity for office machine operation, stooping and bending to files and supplies, mobility to complete errands, or sitting for extended periods of time.
• Occasionally lifting files or paper weighing up to 20 pounds.
• Occasionally work environment may be very stressful.
• May view computer screens for long periods of time.
• Occasional evening or weekend work may be required.