Front Office Manager

Description

Position:                              Front Office Manager

Location:                            Wichita, KS

Position Purpose:

The Front Office Manager plays a critical role in ensuring the smooth and efficient operation of the front desk and reception area. This position is responsible for overseeing all administrative functions, managing front office staff, coordinating patient services, and ensuring a positive patient experience. The ideal candidate will have excellent organizational and communication skills, a strong background in healthcare administration, and a commitment to providing exceptional customer service.

Responsibilities:

• Team Management:

• Recruit, train, and supervise front office team members.
• Schedule and coordinate front desk coverage to ensure optimal staffing levels.
• Conduct performance evaluations and provide ongoing feedback and support.
• Address team members concerns and resolve conflicts in a timely and professional manner.

• Patient Coordination:

• Oversee patient check-in and check-out processes to ensure efficiency and accuracy.
• Manage appointment scheduling, cancellations, and rescheduling to optimize the practice's calendar.
• Ensure patient records are accurately maintained and updated.
• Address patient inquiries, concerns, and complaints with professionalism and empathy.

• Administrative Duties:

• Monitor and manage front office budget, including supplies and equipment.
• Develop and implement office policies and procedures to improve efficiency and patient satisfaction.
• Coordinate with other departments to ensure seamless patient care and office operations.
• Maintain compliance with healthcare regulations and standards.

• Communication and Coordination:

• Serve as a liaison between patients, clinical team members, and administration.
• Facilitate effective communication within the front office team and with other departments.
• Organize and lead regular front office meetings to ensure staff are informed and engaged.

• Technology and Systems:

• Oversee the use of electronic health record (EHR) systems and practice management software.
• Ensure Patient Coordinators are adequately trained on all relevant systems and technologies.
• Troubleshoot and resolve any technical issues related to front office operations.

Qualifications

Qualifications:

• Education/Certification:
  • High School Diploma or equivalent required (some college, preferred)
  • Minimum 3 years front office experience in a medical practice.  Experience in an oral surgery practice, preferred.
  • 2 years leadership/management experience preferred.

Performance Requirements:

• Skills/Abilities:
  • Strong computer skills.
  • Excellent communication, interpersonal and people management skills.
  • Ability to handle multiple tasks.
  • Ability to work in fast-paced environment.
  • Strong understanding of medical practice operations, including scheduling, billing, and patient services.
  • Proficiency in electronic health records (EHR) systems and practice management software.
  • Strong problem-solving skills and attention to detail.
  • Commitment to providing excellent customer service and patient care.
• Work environment/Conditions:
  • Fast-paced oral surgery office environment.
  • Overtime sometimes required as needed to perform job functions.
  • Primarily office-based with some interaction with clinical staff and patients.
  • Requires prolonged periods of sitting, as well as occasional standing and walking.

DISCLAIMER

The above statements are intended to describe the general nature and level of the work being performed by people assigned to this work.  This is not an exhaustive list of all duties and responsibilities.  OPS’s management reserves the right to amend and change responsibilities to meet business and organizational needs as necessary. 

Salary : $25 - $28