Sales Support Manager

Sales Support Manager

Join Orange EV, a fast-growing manufacturer of electric vehicles that are better for the earth, people, and the bottom line. Make a difference for the world as part of a company leading the electric vehicle revolution. 

Position Summary

The Orange EV Sales Support Manager will lead and develop a high-performing team while building on current structures, processes, and best practices to elevate sales effectiveness and efficiency. This leadership role requires exceptional people management skills to guide the Sales Support Team, foster structured communication, drive sales support material development, manage performance metrics, facilitate team training, ensure CRM engagement, and coordinate internal sales support meetings. As a pivotal leadership position supporting a complex product and sales process, this role demands proven team leadership experience coupled with strategic vision and operational excellence

**Role will be based full-time in our Kansas City, KS office (not a remote or hybrid role)

Position Responsibilities                                                                                                  

Team Leadership & Development (Primary Focus)

• Build, lead, and develop a high-performing sales support team through effective coaching, mentoring, and career development planning
• Create a collaborative team culture focused on excellence, continuous improvement, and exceptional service to both internal and external customers
• Implement performance management systems that recognize achievements, address development areas, and align team goals with organizational objectives
• Conduct regular 1:1 meetings and team sessions to provide guidance, remove obstacles, and ensure alignment

Process Excellence

• Partner with sales leadership to identify and implement strategies that maximize field sales effectiveness
• Centralize administrative functions at HQ to free field sales representatives to focus on customer engagement
• Lead process improvement initiatives using data-driven insights and team feedback
• Drive CRM adoption and optimize usage to support team performance

Communication & Content Leadership

• Oversee the development and refinement of sales support materials and processes
• Lead weekly sales team meetings with clear agendas, actionable content, and follow-up accountability
• Ensure exceptional customer communication throughout the entire sales and delivery lifecycle
• Establish reporting frameworks that provide actionable insights into sales support key metrics

Strategic Business Support

• Serve as a key liaison between field sales and headquarters functions
• Identify opportunities for improvement through analysis of sales metrics and team performance
• Lead special projects to address business challenges and capitalize on market opportunities
• Collaborate with cross-functional teams to ensure alignment and cohesive execution
• Other projects and duties as assigned

Position Qualifications

We are seeking a people-first leader with proven team development experience and qualifications that include:

• 5 years of sales operations and/or sales experience
• 3 years of demonstrated people leadership success with a track record of team development and performance improvement
• Experience in building team structures, defining roles, and implementing performance management systems
• Proven ability to coach and develop team members to achieve both individual and collective goals
• Minimum 4-year undergraduate degree
• Excellent team motivation and development skills, with the ability to inspire and drive performance
• Strong project management capabilities with exceptional organizational skills and attention to detail
• Outstanding written and verbal communication skills with ability to influence at all levels
• Demonstrated capacity to thrive in fast-paced environments while maintaining team focus and morale
• Strategic thinking balanced with tactical execution to manage multiple competing priorities
• Cross-functional collaboration skills with a reputation as a trusted partner
• Track record of innovative thinking and continuous improvement
• Well-developed capabilities in problem-solving and implementing efficient processes
• Passion for team success and commitment to the positive impact we can have as a company
• Proficiency in business software (Microsoft Excel, PowerPoint, Word, Outlook)

Ideal Candidates Will Also Have

• Experience building or scaling a sales support function
• Background in leading teams through periods of high growth or change
• Experience with CRM tools, ideally Salesforce
• Previous experience in coaching sales professionals or developing support tools

Orange EV is an Equal Opportunity Employer and seek diversity in candidates for employment. 

EEO Employer W/M/Vet/Disabled/Sexual Orientation/Gender Identity