EXECUTIVE ASSISTANT, OR CUSTOMER OPERATIONS

Job Description

The Vice President is seeking a motivated individual to join the Customer Operations team. The Customer Operations team is comprised of four business units : New Business, Customer Assistance, Customer Meter Operations and Customer Energy Solutions. These business units work closely to ensure that we provide the best Customer Experience. As part of the Customer Operation team the Executive Assistant will be working with business organizations, the IT organization, vendors, customers, other executives and political officials. The individual will support the Vice President in an administrative role in the planning, controlling, and direction of the organizational activities. The candidate must be highly organized and have a strong customer focus, along with excellent business and analytical abilities. Strong communication, problem solving, and interpersonal skills are also a must.

Responsibilities

Core Responsibilities

• Ensure implementation of Company safety, health and environmental programs for employees whose work is directed. Ensures that safe work practices are followed and the environment is fully protected in accordance with Company policy and governmental regulations.
• Committed to the Way We Work Principles, and adhere to the Companys Standards of Business Conduct and other Company procedures including Environmental, Health and Safety (EH&S), Equal Employment Opportunity (EEO), discipline, and security.
• Dedicated to enhancing the Customer Experience, both within the Company and externally and demonstrates a commitment to the ideal of developing a proactive, customer-centric culture to foster trust and confidence among customers and improve value for all our stakeholders.
• Must be detail oriented; able to anticipate Vice President needs and act on them.
• Organize files and notes into OneNote or similar, maintaining a repository in SharePoint or similar.
• Have an excellent electronic tracking mechanism to allow for ease of status updates.
• Must be technically savvy.
• Screen phone, take messages and set up action items.
• Schedule meetings and maintain calendar; able to look at issues and help to set agendas.
• Able to plan meetings, events, book travel and conferences.
• Compile and submit expense reports.
• Support regular report and PowerPoint presentation development.
• Support budget planning in Excel.
• Ensure compliance to applicable Company and regulatory policies and rules.
• Review staffing requirements and job applications as necessary.
• Able to conduct research on management, IT, and other topics of interest, and summarize them for executive consumption.
• Identify issues, develop alternatives, and provide recommendations.
• Work independently and provide guidance to other employees and contractors. Share information readily and actively seek input from team members to facilitate quick resolution of issues. Demonstrate commitment, integrity, and serve as a role model for team members.
• Perform other related tasks and assignments as required.

Qualifications

Required Education / Experience

Preferred Education / Experience

Relevant Work Experience

Licenses and Certifications

Additional Physical Demands

About Us

Mission Statement :

Consolidated Edison Company of New York, Inc. (Con Edison), Orange & Rockland Utilities (O&R), and Consolidated Edison Transmission (CET) employees are required to follow health, safety, and environmental policies, EEO, Standards of Business Conduct, and all other applicable company policy and procedures. We all share a responsibility to advance the company's mission by excelling at our three corporate priorities - safety of our people and the public, operational excellence in all that we do, and ensuring the best possible customer experience.

About the Team

EEO Statement :

Consolidated Edison Company of New York, Inc. (Con Edison), Orange & Rockland Utilities (O&R), and Consolidated Edison Transmission (CET) are equal opportunity employers. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of the individual's actual or perceived disability, protected veteran status, race, color, creed, religion, sex, age, national origin, gender, gender identity, gender expression, genetic information, marital status, sexual orientation, citizenship, domestic violence victim status, or any other actual or perceived status protected by law.

Technical Difficulty Statement :

For technical issues, please contact us at careerconnect@coned.com