What are the responsibilities and job description for the Process Coordinator position at Orangepeople?
Job Description
Job Description
We're excited to see what you'll bring to our team! We are seeking a Process Coordinator to support our process maturity initiatives and manage onboarding processes as we partner with the world's leading automaker. If you're ready to drive high-level projects to success, we're eager to welcome you aboard. As a Process Coordinator, you will play a key role in documenting operating procedures for our call center agents and organizing knowledge management resources. Additionally, you will support onboarding activities, including title management, inventory tracking, and responding to customer inquiries, ensuring a seamless process for all stakeholders.
Responsibilities :
- Help document operating procedures for our call center agents.
- Help with knowledge management.
- Support vehicle onboarding activities (such as title management, inventory management, and coordination with vendors).
- Help analyze data.
- Process & Operations Management
Help manage general business processes.
Support the Marketing and Customer Experience Manager in developing standardized templates for customer service agents.
Qualifications / What you bring (Must Haves) :
Added bonus if you have (Preferred) :
Additional Responsibilities :
About us :
OrangePeople is an Enterprise Architecture and Project Management solutions company. Our most valuable asset is our people : dynamic, creative thinkers, who are passionate about doing quality work. As a member of the OrangePeople team, you will have access to industry-leading consulting practices, strategies & and technologies, innovative training & and education. An ideal Orange Person is a technology leader with a proven track record of technical achievements and a strong process / methodology orientation.
