What are the responsibilities and job description for the Support Specialist formerly Help Desk position at Orangepeople?
Are you passionate about new software and applications in production that impact the betterment of millions of lives Our mission at Orangepeople is to enable our partners success by building deploying and managing a highly available costeffective solution that helps the end customer. We are seeking a highly motivated and experienced Support Specialist to provide technical hardware C software support maintain company computers and provide inservice training to staff members. Responsibilities include technical support for applications C software usage troubleshooting technical problems installing new hardware C software and coordinating servicing C maintenance with internal as well as external customers.
Essential Functions :
- Interface with customers to clarify requirements and problems.
- Supporting CSuite level staff.
- Staging / testing of customers application updates and bug fixes.
- Troubleshoot / diagnose the application issues.
- Work with end users and other support departments to define reproduce and countermeasure issues.
- Ability to create / maintain standardized processes.
- Support emergency application changes or business requests.
- Create detailed / clear documentation C problem reports.
- Daily time management and accurate time reporting.
- Translate system and application documents in both English and Japanese.
- Provide offhours support as needed both onsite C remotely.
Required Education and Experience :
Position Type / Expected Hours of Work :
Additional Responsibilities :
About us :
OrangePeople is an Enterprise Architecture and Project Management solutions company. Our most valuable asset is our people : dynamic creative thinkers who are passionate about doing quality work. As a member of the OrangePeople team you will have access to industryleading consulting practices strategies & and technologies innovative training & and education. An ideal Orange Person is a technology leader with a proven track record of technical achievements and a strong process / methodology orientation.
Key Skills
user account,Active Directory,Customer Service,Information Technology,desk support,End user,Project Management,Phone Calls,service levels agreement,Desk Staff,Ltil,Procedures,Setup,hardware,Technical Support
Employment Type : Full Time
Experience : years
Vacancy : 1
