What are the responsibilities and job description for the Studio Sales & Operations - Sales Associate position at OrangeTheorycareers?
Meet and exceed all sales goals and key performance indicators (membership sales, retail and concessions, renewals, workout traffic and attrition)
Establish and maintain an effective customer referral program
Maintain accurate records using established OTF sales systems
Conduct telephone inquiries/follow up calls/customer care calls
Lead OTF studio tours with new client prospects
Welcome members and guests promptly, enthusiastically and with a smile to create a friendly, positive environment in the OTF studio
Register all guests into the studio using proper registration procedures
Accurately follow the daily studio cleaning checklist (pre/during/post) shift activities
Maintain an organized and clean lobby/front desk area
Process accurate cash and credit card transactions
Follow up and follow through with all prospective clients
Respond immediately to member requests, inquiries, and concerns
Conduct proper on-boarding all new OTF clients
Work closely with Trainers/Coaches to ensure that members have first-class experience every time they visit
Attend and participate in all relevant OTF training programs
