AR Supervisor

Essential Job Functions:

• Oversees AR activities on all accounts to maintain acceptable levels of delinquency, balances, and chargebacks as defined by the metrics as established
• Scrutinizes the company’s exposure to Coop and Volume Rebate expenses by 1) maintaining files with customer agreements and claims, 2) determining the validity of claims, 3) tracking and analyzing claims paid, and 4) issuing credits or coordinating adjustments as necessary.  Participate in monthly accrual procedure with Credit & AR Manager and Corporate Controller
• Monitors import payment instruments to ensure that payment is received in a timely manner.  Coordinates with China office as necessary.
• Supports AR Credit Specialists to assist with researching disputes, solving problems, and payment discrepancies.  Charges back to customers, makes AR adjustments, or coordinates issuance of Credit Memos as necessary to resolve disputes
• Identifies delinquent receivables using Various tools and follows up with AR Credit Specialists to ensure that appropriate collection actions are taken.  Follows up to ensure that payments are received as required
• Exercises sound judgment to determine when an account has exceeded acceptable risk of bad debt or has the potential to have a significant financial impact, and should be escalated to AR Manager and Corporate Controller
• Oversees research of shortage and damage claims to determine if a freight claim is applicable.  Ensures that whenever possible a freight claim is filed with the freight carrier and customer AR is adjusted
• Oversees completion of month end cut-off activities including posting all cash receipts, completing all necessary adjustments, and generating customer statements.  Also responsible for completion of the month-end and year-end checklists
• Oversees Scanning (or importing) and indexing of company documents.  Expert in maintaining procedures to ensure accurate indexing of documents to ensure that they can be retrieved as needed in the future

• Supervises team of AR Credit Specialists. Works with Credit & AR Manager on hiring, associate retention, provides focus, mentoring & training, and handles conflict resolution. Reviews the work completed by team to ensure accuracy. Handles performance reviews, staffing, organizational change, effectiveness, and career development
  • See AR Credit Specialist procedures for detailed list of duties, and responsibilities that the incumbent will supervise
• Deals with staff (credit and accounts receivable and other departments) in a manner that shows sensitivity, tact, and professionalism

• Provides support for the year-end AR Audit.  Researches invoices, payments, packing lists, bills-of-lading, purchase orders, or other information as required by auditors
• Acts as backup for AR and Credit Functions to provide absence coverage
• Provides assistance and feedback to resolve past due and credit limit issues, so that new orders can ship in a timely manner
• Manages process for Responding to requests for RGA’s (Return Goods Authorization), which are received from both external and internal customers via telephone, fax, email, or online portal
• Oversees claims procedure to ensure credits issued are legitimate, and that invalid credits are eliminated
• Supervises Blanket Overstock Return and Buyback process to ensure receiving documents support the credits issued, or in the case of delayed receiving, an exception is approved by Corporate Controller
• Ensures that all credits memos issued are coded according to company policy
• Coordinates with other departments to identify product issues, and opportunities to improve profitability of specific customers
• Participates in company efforts to achieve continuous improvement, and enhances the efficiency of day-to-day responsibilities
• Utilizes SQL and Excel to gather data and preform analysis related to job responsibilities

What are the requirements for this position?

• Read, understand, and consistently follow procedures and policies
• Interpret and apply corporate financial policies, company controls, and accounting theory
• Strong work ethic and focus on problem solving
• Strategic thinker with a desire for continuous improvement
• Communicate analyses and information clearly, concisely, and effectively
• Work with people in a manner that shows sensitivity, tact, and professionalism
• Ability to perform effectively taking initiative within a matrix reporting environment
• Strong organizational skills and ability to prioritize and balance workload to meet deadlines
• Attention to detail, multi-tasking, and strong follow through
• Degree in accounting or related field, 8 years of experience in an accounts receivable role or an equivalent combination of education and experience.
• Ability to read, write, and edit SQL queries
• Proficient in Excel (formulas, pivot tables, graphs)
• Ability to manage others in a way that improves their performance.
• Strategic thinker who is self-motivated with a high level of attention to detail and strong follow up skills used to solve complex problems and negotiate a favorable outcome.

• Ability to learn and understand new software and systems.

• Speak clearly, concisely, and effectively. Listen to and understand information and ideas presented verbally.  Communicate clearly and concisely in writing.  Read and understand information presented in writing.

• Are you qualified for this position? If yes, apply NOW!

Are there any preferred qualifications?

• Foreign language skills preferred but not required.