What are the responsibilities and job description for the IT Support Technician position at Orbital Engineering?
IT Support Technician
Working with our business partners to create, improve and sustain industry and infrastructure. Orbital Engineering, Inc. (Orbital) has been driven by this core purpose for more than 50 years - energizing Orbital team members and helping our clients solve challenging and complex problems with innovative engineering, inspection, and construction solutions. Orbital team members are guided by the fundamental beliefs of building trusted relationships, personal accountability, innovation, and excellence in everything we do. Orbital is looking for others to join our team to continue activating our purpose and embrace our values.
Orbital Engineering is seeking an IT Support Technician to support our dynamic IT Team. This is a hybrid position, and candidates must be local to Bensalem PA (Greater Philadelphia), Houston TX, or St. Louis MO. The nature of the position involves providing hands-on technical support. This role will function as a part of the larger IT Support team to provide IT support to all Orbital users, helping the company continue to grow and innovate at a high pace. The ideal candidate will help build, maintain, and troubleshoot the company's rapidly expanding infrastructure. This role will gain exposure across cutting edge technologies, including cloud and security platforms.
ESSENTIAL DUTIES AND RESPONSIBILITIES
• Provide on-site technical support for desktop applications, web-based applications, client/server applications, computer/networking hardware, standard operating systems, third party software applications, internally developed custom applications, etc.
• Work as a part of the corporate IT Support team to provide remote support to internal users in all Orbital offices ranging from field workers to managers and executives.
• Troubleshoot and resolve basic to advanced issues involving workstations, setup and distribution of newly acquired hardware for current and new employees, including remote setup of devices, user management of user domain and Office 365 accounts, management of issued software licensing for programs such as Adobe, AutoDesk, etc.
• Activities will include onboarding user processes, configuring laptops, maintaining assets and inventory, and helpdesk ticket administration.
• Participation in daily Support Team calls.
• Responding to or routing helpdesk requests in a timely manner.
• Maintain a security first approach and help manage IT security policies and procedures.
• Record, track and document issues / solutions into knowledge bases.
• Access software updates, drivers, knowledge bases, and FAQs resources for problem resolution.
• Continuously evaluate current tools, processes, and settings to recommend any improvements to plans or processes
• Review, update, and maintain IT policies, procedures, and user walkthroughs
Minimum Requirements:
• Minimum 2 years of experience with providing effective and efficient real-time in-person and remote support
• Must be local to either Bensalem, PA (Greater Philadelphia) or Houston, TX and able to work a hybrid schedule
• Knowledge of desktop applications, web-based applications, client/server applications, computer/networking hardware, standard operating systems, common third-party software applications, internally developed custom applications, application integrations, networking protocols, security concepts, and any other computer-related technologies
• Ability to develop and write technical documentation.
• Ability to work collaboratively in teams and across organizations.
• Associate degree in a related field, or equivalent combination of education and experience.
• Candidate must demonstrate strong communication and problem solving skills.
• Ability to multi-task and handle multiple requests and projects simultaneously.
Preferred Requirements:
• Experience in Microsoft o365 management. Microsoft Certifications a plus.
• Experience with Cisco Meraki products
• Successful candidate will have a wide range of knowledge of a variety of IT programs and hardware and demonstrate patience with users as they work through issues.
PHYSICAL REQUIREMENTS
• While performing the duties of this role, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear.
• The employee must occasionally lift and/or move up to 50 pounds.
• Specific vision abilities required by this job include color vision, depth perception, and ability to adjust focus.
TRAVEL REQUIREMENTS
• Candidate must be willing to travel frequently to support technology projects (~10%).
A commitment to excellence and hard work will be rewarded with a competitive salary, and an excellent benefits package including medical, dental, vision, prescription drug, 401(k), and supplemental insurance.
Orbital Engineering, Inc. is an Equal Opportunity Employer, EEO/AA/M-F-V-D. Orbital Engineering, Inc. seeks diversity among its employees. Reasonable accommodations may be made to enable individuals to perform the essential job functions.
