What are the responsibilities and job description for the I.T. Support Technician - Tier II position at Shock I.T. Support?
Shock I.T. Support is searching for an ambitious and driven I.T. Support Technician to join our quickly-growing team. A career with us gives you a deeper understanding of computer technology and allows you to enjoy an immersive and unique work experience.
The candidate will work alongside our other technicians to assist customers with desktop support issues. If selected, you will be responsible for providing prompt remote phone support in our Bristol, PA office as well as offering on-site service for customers in Bucks County, PA and Central New Jersey.
If you are interested in pursuing a career in technology, we invite you to take the first step in joining our friendly and welcoming team by applying today!
\n- Along with the ability to quickly and efficiently work on tasks, candidates must have knowledge about the technology industry. The ideal candidate has the following abilities and experience in the field:
- At least 3-5 years of proven experience supporting end users or computer networks
- Ability to diagnose and solve significant problems a user might encounter, such as difficult viruses, strange printer issues, and network connectivity issues.
- Ability to help level 1 employees and interns learn how to solve issues and help users.
- Experience with Microsoft Desktop Operating systems (Windows 7, 10, 11)
- Ability to demonstrate full understanding & working knowledge of Cisco switches & firewalls.
- Experience with iOS and Android mobile platforms
- Experience with Microsoft Windows Server 2012 r2, 2016, 2019
- Experience with firewalls such as SonicWall
- Ability to troubleshoot error messages, apply patches or upgrades, and offer general support of Windows desktops and networks
- Ability to document tasks accomplished in a ticketing system & update documentation as systems change
- Proven knowledge of virtual servers and Citrix
- Familiarity with server-based applications
- IT certification is a plus
- Strong willingness and drive to learn
- An eye for detail and strong organizational skills
- Ability to work both on a team and independently
- Ability to thrive in a fast-paced, deadline-driven environment
- Ability to quickly adjust priorities to respond to pressing demands
- Ability to clearly document and record all work performed for our clients
- Excellent planning, analytical, and personal management skills
What you can expect from Shock I.T. Support:
* Open-floor office environment with NO cubicles whatsoever. Basketball, Foosball, Billiards, ping-pong, are in the employee lounge.
* A fully-stocked kitchen provided by ownership. There is no shortage of snacks & you could almost eat breakfast, lunch & dinner here every day.
* Access to the gym in our building with NO membership fee.
* The office is open from 8 am to 6 pm Monday-Friday. We offer a flexible work schedule for BOTH early and late risers
After 90 days of Full-time employment we offer our full-time employees:
* Funded healthcare benefits (Medical, Dental AND Vision) for the employee supplemental health care insurance at a reduced cost
* Earn up to 2 weeks PTO with an additional week given at year 3 AND another week at year 5.
* You can join the 401K after your 1st year of employment, with up to 4% matching