What are the responsibilities and job description for the Office 365 Jr. Administrator position at Orca Intelligence?
OCTO Office 365 Jr. Administrator (741816)
Contract with Government of the District of Columbia
OCTO - 200 I Street, SE Washington DC 20003
Position closes - 02/12/2025
Short Description
We are seeking a highly skilled and motivated Microsoft Office 365 Junior Systems Administrator to support the District’s Microsoft Office 365 environment and provide end-user support for Microsoft Office 365 services.
Skills/Required Years Of Experience
OCTO is seeking a motivated and detail-oriented Microsoft Office 365 Junior Systems Administrator to support the District’s Microsoft 365environment. The Junior Administrator will assist with the daily management and troubleshooting of Microsoft 365 services, with a focus on providing responsive and effective end-user support.
Key Responsibilities
Bachelor's Degree or Equivalent Experience.
Background check is required, if selected for the position.
There are no reimbursable expenses allocated to this position.
About Orca Intelligence
Are you interested in joining the team? Orca Intelligence is a small business based in Silver Spring, MD. Guided by executive leadership with 30 years of information technology consulting experience and in the industry since 2014, Orca Intelligence operates with the vision to be a state-of-the-art boutique product firm providing artificial intelligence projects for software development. We deliver using methods grounded in the belief that software, though not tangible, is very similar to building design and architecture and requires the same governance and best practices. Our methods also include cataloging and maintaining requirements for reuse on other projects. Our methods are further encapsulated in SwiftlyTM, an algorithmic-based Requirements Management tool developed by Orca Intelligence. SwiftlyTM saves requirements analysis and management time and keeps stakeholders and software engineers organized throughout the entire software development life cycle, producing incremental success that keeps teams on schedule and within budget. For more details see here. https://www.orcaintelligence.com/intellects#careers
Contract with Government of the District of Columbia
OCTO - 200 I Street, SE Washington DC 20003
Position closes - 02/12/2025
Short Description
We are seeking a highly skilled and motivated Microsoft Office 365 Junior Systems Administrator to support the District’s Microsoft Office 365 environment and provide end-user support for Microsoft Office 365 services.
Skills/Required Years Of Experience
- Working knowledge of Office 365, Active Directory, Azure Active Directory (Entra ID) (Required 3 Years)
- Experience troubleshooting Microsoft Office suite and account creation in AD and Entra ID (Required 3 Years)
- Experience with Azure AD Connect (Required 3 Years)
- Experience with managing Exchange and Active Directory permissions for user mailboxes, shared mailboxes, resource mailboxes and public folders (Required 3 Years)
- Extensive experience with supporting MS Office suite 2010, 2013 and 2016 as well as Windows 7, 8, 10, 11 (Required 3 Years)
- Troubleshooting Outlook client connectivity issues (Required 3 Years)
- Troubleshooting email delivery and email routing issues (Required 3 Years)
- Expert-level customer service and client-facing expertise with Office 365 (Required 3 Years)
- Experience supporting and training end –users on Outlook 2010, 2013 and 2016 and configure it for new O365 service (Required 3 Years)
- Expert knowledge in Outlook 2013, 2013, OneDrive, Teams, SharePoint Online and O365 on-line services (Required 3 Years)
- Certifications: Microsoft 365 Certified: Administrator Expert (Required)
- Bachelor's Degree or Equivalent experience. (Required)
OCTO is seeking a motivated and detail-oriented Microsoft Office 365 Junior Systems Administrator to support the District’s Microsoft 365environment. The Junior Administrator will assist with the daily management and troubleshooting of Microsoft 365 services, with a focus on providing responsive and effective end-user support.
Key Responsibilities
- Provide support to end-users for Microsoft 365 services, such as Exchange Online, Teams, SharePoint, OneDrive and Intune.
- Address and troubleshoot client-side issues related to Microsoft 365, handling escalations from OctoHelps and working to resolve tickets efficiently.
- Escalate complex or unresolved issues to senior administrators and other relevant IT staff as needed.
- Perform bulk activations, user setup, and license assignments within the Microsoft 365 admin center to support user on-boarding and maintenance.
- Collaborate with senior administrators and IT team members to implement best practices, improve support processes, and enhance user experienceDevelop and deliver user training on Microsoft365 features, and create documentation to help end-users maximize the platform’s capabilities.
- Actively monitor and report on system performance and security, identifying potential issues proactively to ensure smooth operation.
- Well versed in Microsoft 365 administration.
- Experience with end-user support and troubleshooting for Microsoft 365 services.
- Experience with endpoint management using various MDM services, (Workspace One, Intune)
- Familiarity with Exchange Online.
- Ability to follow structured migration and onboarding processes.
- Strong communication skills for providing effective user training and support.
Bachelor's Degree or Equivalent Experience.
Background check is required, if selected for the position.
There are no reimbursable expenses allocated to this position.
About Orca Intelligence
Are you interested in joining the team? Orca Intelligence is a small business based in Silver Spring, MD. Guided by executive leadership with 30 years of information technology consulting experience and in the industry since 2014, Orca Intelligence operates with the vision to be a state-of-the-art boutique product firm providing artificial intelligence projects for software development. We deliver using methods grounded in the belief that software, though not tangible, is very similar to building design and architecture and requires the same governance and best practices. Our methods also include cataloging and maintaining requirements for reuse on other projects. Our methods are further encapsulated in SwiftlyTM, an algorithmic-based Requirements Management tool developed by Orca Intelligence. SwiftlyTM saves requirements analysis and management time and keeps stakeholders and software engineers organized throughout the entire software development life cycle, producing incremental success that keeps teams on schedule and within budget. For more details see here. https://www.orcaintelligence.com/intellects#careers