Agronomy Customer Service Representative (CSR) 80-OUT

SUMMARY

The Customer Service Representative (CSR) takes responsibility for working with our sales team ensuring flow through of information between our sales team, customers, and supply chain. This role has strong command of OVS’ policies and is well-trained in product knowledge that can be critical for offering quick and accurate assistance to our customer base.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

• This position is responsible for Receiving Goods, Issuing Sales Orders, and working directly with Customers and members of the Sales and Supply Chain teams.
• Responsible for maintaining a high level of professionalism with clients and working to establish a positive rapport with every customer.
• Responsible for maintaining spreadsheets and files, and preparing Open Order Reports and other Monthly Reports as needed.
• Resolves common customer complaints per specific policies and procedures, referring unusual or significant issues to supervisor and/or sales staff of interpretation and resolution.
• Serves as a liaison – providing best class communication between the sales team and internal and external partners ensuring seamless communication via email and phone.
• This position is instrumental in scheduling deliveries and following up to ensure deliveries are satisfied to completion.
• Works closely with Yard Supervisor ensuring deliveries/product going out is timely. Assist in and around the warehouse and/or lot when necessary. May need to utilize forklifts and/or other shipping and receiving equipment.
• Ensures all invoicing is complete and accurate.
• Communication will be critical –ETA of product to sales team; arrival of containers to yard/store/customer.
• Familiarity with and serves as subject matter expert on container loads; weights; and dimensions.

COMPETENCIES

· Communication

· Relationship Management

· Accountable to Achieving Commitments

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE

Completion of High School education and/or GED Equivalency required. Associate Degree or higher preferred. Experience in a customer service/sales-assistant position will be beneficial. Able to create and administer a task priority list based on company needs. Upbeat attitude, willingness to grow/learn. Possess good oral communication skills, sound analytical skills and professional telephone etiquette. Experience using the MS Office suite (MS Word, MS Excel, and MS PowerPoint). Ability to operate computer for data input and retrieval.

LANGUAGE SKILLS

Ability to read and interpret documents. Ability to write routine correspondence. Ability to speak effectively individually and before groups of co-workers. Actively listens to others. Communicates with others clearly, openly, and respectfully. Bilingual in Spanish a plus but not required.

MATHEMATICAL SKILLS

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.

REASONING ABILITY

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to stand, use hands to finger, handle, or feel, talk and hear. The employee is required to sit, walk, and reach with hands and arms. The employee may be required to lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, and ability to adjust focus.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions.

Supervisory Responsibility

This position has no supervisory responsibilities.

Position Type

This is an hourly full-time position, Monday-Friday.

Job Type: Full-time

Pay: From $19.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Retirement plan
• Tuition reimbursement
• Vision insurance

Schedule:

• Monday to Friday

Education:

• High school or equivalent (Required)

Work Location: In person

Salary : $19