Information Technology Technician

Summary/objective

The Information Technology Technician manages and supports the hospitals IT network, software, and hardware infrastructure. The Information Technology Technician will be involved in all aspects of IT activities, including but not limited to user support, maintenance and optimization, deployments and upgrades, and participation in the development of IT strategy and service recommendations.

Pay: $21.00 - $25.20

Essential functions

Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

Information Technology

• Manage, configure, monitor, and support IT infrastructure services in a platform-agnostic environment that includes on-premises and off-premises resources and services.
• Configure and support an enterprise computer network and hardware environment: physical and virtual servers, networked storage, desktop computers, laptops, printers, routers, switches, firewalls, and phones.
• Manage, troubleshoot, and provide user support for software application services including Microsoft M365
• Collaborate in developing and implementing all aspects of organizational IT strategy.
• Determine and implement best practices in mitigating data privacy and IT security
  vulnerabilities, and for compliance with applicable standards and regulatory requirements.
• Provide general technical support and training for the organization.
• Provide guidance and support in collaborations with external IT partners.
• Create and maintain technical documentation such as Standard Operating Procedures, audits, etc.
• Monitor and propose enhancements for existing and future IT needs.
• Maintain current knowledge of IT practices.

Competencies

The ideal candidate will possess the following:

• Great troubleshooting abilities and attention to detail.

• Excellent oral and written communication and interpersonal skills.
• A team player with an attitude of service.

Supervisory responsibilities

N/A

Work environment

• Professional hospital setting.
• Primarily indoor work with moderate noise levels.
• Occasional exposure to adverse or inclement weather.   

Physical demands

Travel required

Required education and experience

• Associates degree or higher in computer information systems or related disciplines or equivalent experience.
• 3 or more years of experience in the IT industry.
• 2 or more years of experience as a Information Technology Technician, or related position.
• CompTIA A .
• Technical knowledge and experience with Active Directory, DNS, DHCP, LDAP.
• Technical knowledge and experience with Data Backups and Restores.
• Familiar with network switching and firewalls.

Preferred education and experience

• Network
• knowledge and experience with VMWare.
• Understanding and experience in Azure, M365 and other cloud technologies.
• Technical knowledge and experience with Storage Area Networks (SAN).
• Familiarity with Mitel or similar VOIP phone systems.
• Experience with Veeam.

Additional eligibility requirements

None

Work authorization requirements

Employee must also be able to satisfy the requirements of the Immigration Reform and Control Act of 1986, which requires documents to prove Employee’s identity and demonstrate that Employee is authorized to work in the U.S., and to complete an Employment Eligibility Verification form (Form I-9)

Affirmative Action/EEO statement

Orchard Hospital enthusiastically accepts its obligation to provide equal employment opportunities and to make employment decisions without regard to sex, sexual orientation, gender identity or expression, cancer history or diagnosis, genetic characteristics or information, religion, race (including traits historically associated with race, such as protected hairstyles – braids, locks, twits), color, age, national origin, ancestry, marital status, pregnancy, childbirth or related medical condition, disability, military status, veteran status or any other protected status under federal, state, or local laws. Our management is dedicated to ensuring the fulfillment of this policy with respect to hiring, placement, promotion, transfer, demotion, layoff, termination, recruitment advertising, pay, and other forms of compensation, training, and general treatment during employment.

Selection of employees is conducted based on the applicant’s previous appropriate experience, skills, knowledge, former employer references and possession of certificates and/or license, where applicable. Applicants must meet requirements of the position for which they are applying and be of good personal character. Written and/or manual examination may be required for positions requiring special skills.

Personal actions regarding such matters as compensation, benefits, transfer, staff reduction, promotions, Orchard Hospital sponsored training, education, and social/recreational programs will be administered in keeping with Orchard Hospital’s commitment to Equal Employment Opportunity.

Other duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.