What are the responsibilities and job description for the Account Manager position at Order Grab Go?
Role Overview:
The Account Manager will be responsible for acquiring and managing relationships with merchants (restaurants, stores, etc.). They will oversee the sales process, guide merchants through onboarding, and ensure they are set up for success on the platform.
Key Responsibilities:
- Identify and approach potential merchants to join OrderGrabGo.
- Present the value proposition and benefits of partnering with OrderGrabGo.
- Build and maintain strong relationships with merchants.
- Assist merchants in navigating the onboarding process.
- Regularly communicate with merchants to ensure satisfaction and address concerns.
- Meet and exceed sales targets and onboarding KPIs.
- Work cross functionally within the company to communicate with all stakeholders in customers' success
- Make visits to our customers to identify opportunities for growth within our platform
- Manage all reporting about the health of customers' accounts
Compensation Structure:
- Commission: Percentage of the onboarding fee or the first three months revenue generated by the merchant.
- KPI Bonus: Achieving specific onboarding and retention targets.
- Target Bonus: Exceeding monthly or quarterly merchant acquisition goals.
- Quarterly Bonus: Consistently maintaining high merchant satisfaction scores.
The ideal candidate will be able to appropriately identify the needs of both new and current customers in order to aid customers in their success using our product. This will be done by developing an appropriate level of communication with clients and internal team members to better understand and mitigate any issues the customers may face.
Qualifications
- Previous account management experience
- Articulate and well accustomed to a client facing role
- Willingness and ability to travel