What are the responsibilities and job description for the BottleDrop Trainer - Salem Area position at Oregon Beverage Recycling Cooperative?
Our Vision
A world where no resource is wasted.
Our Mission
To ensure that no resource goes to waste by empowering people to redeem every container easily, efficiently, and effectively.
Our Values
We are loyal, resilient, trustworthy, creative, competent, and engaged.
Summary
The BottleDrop Trainer is responsible for training BottleDrop Supervisors (and all site team members) concerning BottleDrop standards for assigned locations. The ideal candidate will act in a positive, professional manner while training employees to meet business and safety demands. Additional responsibilities include assisting with onboarding and training of new hires, identifying locations and/or employees that need additional training, assisting with new center openings, attending recruitment events, and working directly with the Area Operations Supervisor to formulate training plans. This position travels between multiple locations as needed, acting in Supervisor or site team members roles as needed.
Primary Duties & Responsibilities
- Train Supervisors and all site team members on how to properly complete daily work assignments, maintain company standards, and follow company policies and procedures
- In coordination with Area Operations Supervisor and BottleDrop Operations Manager identify underperforming locations and implement training plans to improve processing operations
- Adhere to OSHA Safety Standards and OBRC policies including but not limited to Personal Protective Equipment and Lock Out Tag Out
- Troubleshoot and maintain Center equipment
- Escalate repair and/or IT issues when necessary
- Communicate with other departments within OBRC as needed
- Perform the functions of a BottleDrop Supervisor and all site team members as needed
- Other job duties as assigned
Education/Experience
- High school diploma or equivalent education required
- BottleDrop Experience preferred, but not required
- If no BottleDrop experience, 1 year transferrable experience required
Requirements Skills, Job Knowledge & Abilities
- Excellent customer service skills with ability to effectively diffuse and resolve customer complaints
- Strong verbal and written communication skills, ability to communicate professionally at all levels with internal and external business partners
- Attention to detail, ability to manage and prioritize multiple responsibilities at once, and handle a fast-paced environment
- Computer literacy and experience with Microsoft Office products including Outlook, Word, and Excel
- Ability to work a flexible schedule to accommodate business needs
- Ability to work multiple locations throughout assigned area
- Must have reliable transportation; A current driver's license and acceptable driving history is required
Supervisory Responsibility
- This position may occasionally take on supervisory responsibilities on behalf of the Site Supervisor or Area Operations Supervisor.
Travel
- Frequent local and occasional out of area travel
