What are the responsibilities and job description for the IT Help Desk Support position at Oregon Coast Bank?
Description:
We are seeking a dedicated and knowledgeable IT Help Desk Support professional to join our team. The ideal candidate will be responsible for providing exceptional technical support to our end-users, resolving IT-related issues, and ensuring a smooth and efficient IT environment. This role requires strong communication skills, technical expertise, and a customer-oriented approach.
Provide support to Oregon Coast Bank employees in multiple locations on a variety of technical issues involving software, desktop/laptop/server hardware, mobile devices, and network devices.
Responsibilities include:
- Assisting with tasks and projects related to OCB’s computer network
- Effectively communicating technology issues with IT department staff, other bank staff, and vendors
- Monitoring, configuring, reporting of endpoint protection software
- Managing and resolving the queue of IT help desk tickets submitted by OCB employees
- Understanding and assisting employees with the use of core banking products
- Installing, upgrading, and repairing software on various banking systems
- Deploying new workstations and other devices
- Maintaining inventory of IT assets
- Creating and maintaining documentation of the IT environment
- Traveling to branches to assist with IT-related tasks
- Creatively leveraging IT solutions to improve bank efficiency
Qualifications:
- Solid communications skills and the ability to work well with non-technical employees
- Familiarity with a Windows environment
- Strong organizational skills
- Must be a motivated self-starter with the ability to work in an organized, security-conscious, manner
- Must have a valid driver’s license and be able to travel to other locations
- Must be able to lift and move standard IT equipment
Preferred:
- Experience troubleshooting application, software, and hardware issues
- Experience working with Active Directory and related tools
