Director of Real Estate Lending Business Development

Salary: $118,000 - $154,800 annually.

Location: Eugene, OR – This position hybrid (remote and on-site) in Oregon.

OCCU is here to enrich lives. We do this by hiring tenacious, humble, and big-hearted individuals who are driven to work hard; contribute to an outstanding member experience; support their community through volunteering and advocating for community needs and are dedicated to their own individual growth and development.

The Director of Real Estate Lending Business Development leads and manages the real estate lending production team to achieve established targets. They are transformative and visionary, continuously looking for opportunities to execute real estate lending strategies in alignment with OCCU’s strategic goals.

Leadership:

• Work within all OCCU guidelines, policies and procedures, including approval processes.
• Lead through OCCUs vision and values by communicating their importance, modeling aligned behavior, motivating action in others and rewarding and recognizing achievement.
• Leading through organizational change by identifying and driving organizational changes needed to adapt strategically to changing market demands, technology, internal initiatives, catalyzing new approaches to improve results by transforming organizational culture, systems or services.
• Execute strategic decision making by obtaining and monitoring industry information, identifying key issues, evaluating organizational gaps and developing strategic relationships needed to achieve long range goals for the organization.
• Demonstrate a keen understanding of business operations and organizational levers such as systems, processes, departments and functions that drive profitable growth. Draw from personal experience to quickly evaluate business plans and processes to identify data or recommendations needed for further development.
• Generate and consider options for action to achieve goals, develop decision criteria, consider factors such as cost, benefits, risk, timing and buy-in. Select an appropriate strategy for success.
• Translate strategic priorities into operational reality. Determine action steps, milestones, success metrics required to implement business initiatives.
• Ensure strategies are carried out by monitoring results over time and adjusting as needed.
• Identify and develop human resources capabilities to drive specific strategies needed to support business current and future needs.
• Clearly and succinctly convey information and ideas to individuals and teams, communicating in a focused and compelling way that effectively cascades relevant information to impacted teams ensuring that they understand organizational goals and objectives.
• Coach and develop teams by providing feedback, instruction, and development guidance to help teams and leaders excel in their current and future job responsibilities. Plan and support the development of individual skills and abilities as well as department/organizational competencies needed for success.

Strategic Planning:

• Actively participate in the development and implementation of strategic plans for OCCU.
• Make significant strategic and tactical contributions to the formulation, development, implementation and administration of OCCU strategies, business goals and objectives.
• Develop, propose, gain acceptance for and implement operations programs and strategies.
• Participate in the establishment of rolling departmental budget forecasts and monitor performance throughout the year.
• Track and report regularly upon specific strategies and initiatives.

Role Specific:

• Drive an accelerated sales culture by ensuring accountability for results through execution of the sales and sales management process and effective coaching practices.
• Establish and monitor performance objectives for the real estate lending production team.
• Develop, recommend and implement mortgage lending strategies to meet or exceed business and sales goals and optimize performance results.
• Stay current of real estate lending trends including products and services, regulatory compliance updates, technology enhancements, competitor services and the economy.
• Collaborate with internal partners to develop and implement new and existing technologies, workflows and delivery of mortgage loan application, origination, processing, communication and production through multiple delivery channels that will enhance the member’s mortgage experience and/or increase efficiency.
• Review loan pipelines and workflows to ensure that all contingency, rate lock and closing dates are met.
• Monitor individual file assignments to ensure equitable distribution and maintain capacity targets.
• Resolve escalations and member complaints in alignment with established procedures.
• Serve as a liaison to investors and manage relationships with correspondent lenders, brokers and other key partners.
• Maintain a high level of proficiency on Consumer Financial Protection Bureau (CFPB), Federal, State, Agency and investor requirements as well as internal compliance and qualitied policies and procedures.
• Ensure the department adheres to all policies, procedures and regulatory requirements.
• Ensure HMDA information is accurately recorded, and all relevant guidelines, procedures and policies are followed in a consistent and accurate manner at all times. Take action if it is determined that staff are not complying with HMDA protocols.

To thrive in this role, you must have:

• A minimum five years of similar or related experience.
• Proven success in hiring, training and leading sales professionals. Strong background in sales and sales management practices.
• Thorough knowledge of real estate products, services, operations and current market trends.
• Strong analytical, problem-solving and conflict resolution skills and the ability to think strategically and programmatically to achieve desired outcomes.
• Well-reasoned decision-making skills with a high attention to detail in actual work product, organization, planning, workflow and project prioritization to ensure tasks are completed efficiently and accurately.
• Strong organizational skills necessary for managing heavy workloads and multiple tasks, creating documentation, record keeping and maintaining accurate OCCU records.
• Knowledge of Ellie Mae’s Encompass system preferred.

Bachelor’s degree required and/or proven track record of driving measurable business outcomes.

An equivalent combination of experience and education that demonstrates the knowledge, skills and abilities required for the position will be considered in lieu of the outlined requirements.

Qualified candidates for this position will have the relevant education and experience necessary to perform the essential functions and meet the minimum performance expectations for this position with or without accommodation.

OCCU offers a robust compensation and benefits package including:

• Low-cost medical, dental, and vision insurance.
• 401(k) retirement plan with employer match.
• Paid time off in addition to 12 paid holidays.
• Tuition reimbursement for eligible education and training.
• Company-paid long-term disability.

OCCU is an Equal Opportunity Employer.