What are the responsibilities and job description for the E-Services Support Manager position at Oregon Community Credit Union?
OCCU, a member-owned credit union based in Eugene, Oregon, is guided by its vision to Enrich Lives. This vision shapes every action, aligning the team with a greater sense of purpose. With each interaction, OCCU strives to positively impact individuals and communities. The values of tenacity, humility, and big-heartedness are central to OCCU's commitment to prioritizing members.
This remote role requires up to four trips to Eugene, Oregon each year. The annual salary is between $81,098 and $100,180.
The E-Services Support Manager oversees electronic, check processing, ACH, wire, and similar activities with a focus on quality and frictionless user journeys. They stay updated on payment trends to keep OCCU relevant and recommend actions to leadership. The manager understands OCCU's money movement use cases and serves as the product manager for related projects, championing user experience in complex initiatives like digital transformation and system conversions.
This role involves supervising team members to ensure effective service. Tasks include feedback meetings, motivating the team, fostering growth, optimizing processes, automating tasks, and improving digital interactions. You will support the Digital Evolution Roadmap by implementing payment functionality, maintaining program controls, and monitoring procedures. Handle daily transactions like bill payments, check deposits, ACH transfers, wires, and member adjustments. Balance general ledger accounts daily and verify electronic channel GLs monthly. Assist with audit preparations and address findings promptly.
This position requires five years of experience in the financial sector, with expertise in EFT, NACHA, Wires, ACH, or Accounting. Additionally, three years of management experience, including mentoring, is required. NACHA / Accredited ACH Professional certification is required. Experience in project management, agile methodologies, or reconciliation is preferred. An associate degree or proven experience driving measurable business outcomes is also necessary.
OCCU offers a comprehensive compensation and benefits package, including low-cost medical, dental, and vision insurance, a 401(k)-retirement plan with employer match, paid time off in addition to 12 paid holidays, tuition reimbursement for eligible education and training, and company-paid long-term disability.
OCCU is an Equal Opportunity Employer, and qualified candidates are encouraged to apply online by submitting their resume and cover letter detailing their qualifications and experience.
Salary : $81,098 - $100,180
