Office Specialist 2

Initial Posting Date

04/21/2025

Application Deadline

05/05/2025

Agency

Department of Human Services

Salary Range

$3,429 - $4,622

Position Type

Employee

Position Title

Office Specialist 2

Job Description

The Oregon Department of Human Services is proud to be an Equal Opportunity Employer. We are guided by our Equity North Star and our vision for a positive RiSE organizational culture that advances equity and diversity. We encourage applications from members of historically underrepresented racial/ethnic groups, women, individuals with disabilities, veterans, LGBTQIA2S community members, and others to help us achieve our vision of a diverse and inclusive community.

OPPORTUNITY AWAITS!

Join our team as the essential office support specialist, where your role as the first impression for clients and providers will be instrumental in delivering vital social and financial services to those in need.

Summary Of Duties

As an Office Specialist 2 you will:

Conduct initial screening with Oregonian to secure demographic data for the purpose of entering the information into the ONE system. ONE system is an eligibility tool used for the following program areas: MAGI, Non-MAGI, SNAP Benefits, Qualified Medicare Beneficiaries, ERDC, TANF, TADVS & OHP.

Other Duties To Include

• Answering incoming calls, determining nature of contact, provide information and referral as needed, routing calls or messages to appropriate staff.
• Reviewing and assistance in completing forms for completeness and accuracy.
• Investigates issues, responds to questions, resolves discrepancies relating to non-receipt of SNAP benefits, scheduling issues, etc.
• Issues Home Care Worker payments, works to resolve payment issues, completes Home Care Worker Orientation.
• Issue EBT cards and complete required documentation and forms.
• Collect confidential information from Oregonians.
• Sort, date stamp and distribute incoming mail. Weigh, apply correct routing information & postage for outgoing mail.
• Provide resource and referral information to Oregonians who walk into our office requesting services or information about the agency and programs and/or refer to appropriate staff.
• Prints & distributes reports as needed.
• Processes Voter Registration documents
• Access and provide Oregonians with computer medical IDs when requested or required.
  
  

WORKING CONDITIONS

General office conditions. The work schedule for this position is Monday through Friday from 8 a.m. to 5 p.m. Although rare, this position may require some overtime work before and after scheduled work hours and on weekends. This position requires occasional travel of more than 100 miles per one-way trip. Travel may be in inclement weather. This position requires a valid driver's license and an acceptable driving record.

This position may include contact with hostile and/or difficult individuals and may come in contact with persons with communicable diseases.

Minimum Qualifications

• Two years of general clerical experience that includes keyboarding, word processing, or other experience generating documents.
  
  

OR

• An associate degree in any field.
  
  

OR

• An equivalent combination of education and experience.
  
  

Essential Attributes

• Face-to-face customer service experience in an office setting
• Experience gathering information from customers to help determine the type of services to meet the needs of the customer
• Experience with repetitive data entry
• Experience handling a high volume of multiple tasks with competing deadlines
• Experience working with a variety of software and/or databases in an office setting
  
  

Application Instructions & Requirements

Your work history profile, cover letter, and resume are the perfect opportunity to highlight your interest in the position and demonstrate your skills, lived and/or work experience that shows you are an excellent candidate for the position.

• Please upload a resume or complete the work history profile. Please make sure your application materials, resume and job history, are clearly outlined as this information will be used to determine your starting salary range. Note: Your resume and cover letter may be uploaded in the Resume/CV field on the online application.
• Current State of Oregon employees: Apply via your employee Workday account.
• If you are not a current State of Oregon employee, view this application instructional video.
• After you submit your application, you will have additional tasks to complete in Workday. Please continue to check your Workday account throughout the recruitment process.
• The use of outside resources such as Artificial Intelligence software during applicant skill assessments, examinations, and/or interviews is prohibited unless otherwise stated by the hiring agency. Unauthorized use of outside resources during the hiring process will result in disqualification.
  
  

BACKGROUND CHECKS And REQUIREMENTS

• If selected as a finalist, we will conduct a criminal history and background check. Adverse criminal history or background check may lead to disqualification. Additional background check information.
• The Oregon Department of Human Services does not offer visa sponsorship. Within three days of hire, you will be required to complete the US Department of Homeland Security’s I-9 form confirming authorization to work in the United States. ODHS will use E-Verify to confirm that you are authorized to work in the United States.
  
  

Benefits

• ODHS Employee Resource Group communities that promote shared learning.
• Cost of Living Adjustments.
• Annual salary increases (until you reach the top of the listed salary range).
• Amazing benefits package.
• Possible eligibility for the Public Service Loan Forgiveness Program.
  
  

EMPLOYMENT PREFERENCE

Veterans’ Preference

• Veterans’ preference information.
• How to submit your Veteran documents for preference. Please do not attach your Veterans’ preference documentation in the Resume/CV field of your application.
  
  

GENERAL INFORMATION

• This is a permanent, full-time position and is represented by the Service Employees International Union (SEIU).
• This recruitment may be used to fill future vacancies in the same classification.
  
  

CONTACT

We invite you to contact the recruiter for accommodation requests under the Americans with Disabilities Act (ADA), application questions or job-specific questions at ADA.DHS@dhsoha.state.or.us.

• The recruiter for this position is Amy Acree. If you contact the recruiter, please include the job requisition number.
• Email: amy.acree@odhs.oregon.gov