What are the responsibilities and job description for the Behavioral Health Quality Assurance Manager (Behavioral Health Policy Manager 2) position at Oregon Health Authority?
Initial Posting Date:
12/20/2024
Application Deadline:
01/12/2025
Agency:
Oregon Health Authority
Salary Range:
$6,901 - $10,674
Position Type:
Employee
Position Title:
Behavioral Health Quality Assurance Manager (Behavioral Health Policy Manager 2)
Job Description:
Do you have experience with health outcomes research, process improvement, quality assurance, contract oversight and healthcare delivery systems research? Are you passionate about weaving risk mitigation, continuous improvement, program/policy evaluation strategies to shape and validate equity centered, system-wide transformation? We look forward to hearing from you!
Click Here
to view a Dashboard of all current recruitments for the Health Systems Division. The specific positions associated with this posting are listed under REQ-151514. The dashboard identifies the business area (“Section”) and Unit for each position and also provides a link to a position description to offer you greater context for the role. Section 1 of the position description outlines Position Information, including Work Location and Supervisor Name. Section 3 outlines the Description of Duties. In some circumstances, a position summary will be posted; selected candidates will be provided the full position description at time of hire.
This posting will be used to fill one (1) permanent, full-time position. This position is classified as Management Service and is not represented by a union.
Work Location: Salem/Marion or Portland/Multnomah; hybrid position
What you will do!
Provide and oversee a behavioral health system-wide view of quality assurance – from statutory implications to community partner implementation of new legislation and rulemaking, to corrective action planning and monitoring. This position will be responsible for planning, organizing, and managing quality assurance best practices for behavioral health providers and programs across Oregon. This will include synthesizing updates across various quality activities pertaining to Oregon’s behavioral health system and will provide scaffolding for accountability at the state and local level as Oregonians’ behavioral health needs are vast and complex. This position will manage a unit that will be responsible for continuous quality improvement efforts to address root causes of administrative, operational, and programmatic issues. This role will also provide systems planning and performance monitoring for corrective action plans in audit responses.
This position will develop and implement system improvements and regulations to ensure equitable, accessible, effective, and culturally specific and responsive behavioral health services and outcomes. This includes monitoring and tracking of legislative implications and rulemaking, compliance and audit activities, continuous quality improvement efforts, and promoting nationally recognized state of the art quality improvement practices in the agency. Additionally, this role requires embedding equity values in the program building and process design, leading in and ensuring existing staff and new hires prioritize the core values of this work, leading with humility, and working directly with populations in Oregon most impacted by behavioral health inequities.
The Behavioral Health Quality Assurance Manager will sit in the BH Equity, Community Partnership and Quality Assurance, reporting directly to the Behavioral Health Deputy Director of Equity, Community Partnership and Quality Assurance.
The OHA mission is helping people and communities achieve optimum physical, mental, and social well-being through partnership, prevention and access to quality, affordable health care. OHA’s work is organized into three broad goals: Improve the lifelong health of all Oregonians, increase the quality, reliability, and availability of care for all Oregonians and lower or contain the cost of care so it is affordable to everyone.
What's in it for you?
Oregon Health Authority is a team of passionate individuals working to promote health across the lifespan of individuals, families, and communities. We value and support unique perspectives using a trauma-informed approach and aim to reflect these values in our hiring practices, professional development, and workplace.
Oregon Health Authority is a team of passionate individuals working to promote health across the lifespan of individuals, families, and communities. We value and support unique perspectives using a trauma-informed approach and aim to reflect these values in our hiring practices, professional development, and workplace.
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We offer exceptional medical, vision and dentalbenefits packages for you and your qualified family members, with very low monthly out-of-pocket costs. Try this free virtual benefits counselor by clicking here:https://www.oregon.gov/oha/pebb/pages/alex.aspx
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Paid Leave Days:
- 11 paid holidays each year
- 3 additional paid "Personal Business Days" each year
- 8 hours of paid sick leave accumulated every month
- Progressive vacation leave accrual with increases every 5 years
- Pension and retirement programs
- Optional benefits include short-term disability, long-term disability, deferred compensation savings program, and flexible spending accounts for health care and childcare expenses.
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Click hereto learn more about State of Oregon benefits.
OHA values health equity, service excellence, integrity, leadership, partnership, innovation and transparency. OHA’s health equity definition is “Oregon will have established a health system that creates health equity when all people can reach their full potential and well-being and are not disadvantaged by their race, ethnicity, language, disability, age, gender, gender identity, sexual orientation, social class, intersections among these communities or identities, or other socially determined circumstances. Achieving health equity requires the ongoing collaboration of all regions and sectors of the state, including tribal governments to address: the equitable distribution or redistributing of resources and power; and recognizing, reconciling, and rectifying historical and contemporary injustices.” OHA’s 10-year goal is to eliminate health inequities. Click
here
, to learn more about OHA’s mission, vision and core values.
WHAT WE ARE LOOKING FOR:
Minimum Qualifications
Six years of supervision, management, or progressively related experience; OR three years of related experience and a bachelor's degree in a related field.
Desired Attributes
- Experience in advancing health equity, addressing systemic health inequities and collaborating with diverse communities most harmed by social injustice and health inequities.
- We have seen the impact and harm a disproportionately diverse workforce has in our communities as we strive to serve them — including people who identify as people of color, women of color, people from working class backgrounds, people who experience disabilities, women, LGBTQIA people, people from rural regions, people with lived experience, and others experiencing health inequities. Our communities must be centered in the work we do, and we strongly encourage people within the communities we serve to apply. Personal and/or lived experience is valued and can be used to demonstrate alignment with Minimum Qualifications.
- A degree or credential in a behavioral health or social service-related profession (i.e., Masters in Counseling, Masters in Social Work) and/or lived experiences in behavioral health is preferred.
- Experience in advancing health equity, including effective delivery of culturally responsive and inclusive services, evidence of ongoing development of personal cultural awareness and humility, and knowledge of social determinants of health and their impacts on health outcomes.
- Experience developing, implementing policies and programs at the community, state, and/or national level that promote equity and inclusion and address systemic health disparities, with an emphasis on integrating the voice of consumers with lived experience.
- Experience in collaborating with diverse populations most harmed by social injustice and inequities; demonstrated ability to build and steward positive relationships with diverse community groups including communities of color, immigrant groups, the disability community, and other traditionally marginalized communities.
- Experience with health outcomes research, process improvement, contract oversight, healthcare delivery systems research or experience using healthcare expenditure, utilization, and quality assurance data in developing and presenting reports.
- Established relationships with, or demonstrated ability to develop, strong, collaborative, and partnership-based relationships with people with lived experience, the peer community, and those receiving services within Oregon’s Behavioral Health System.
- Previous experience in alternative dispute resolution, and conflict resolution valued in this position. Position requires influencing systems-wide changes by applying an equity framework to all work.
- Knowledge about contracts/interagency agreement administration, procurement, and project management within the context of Oregon state government (e.g. OHA/ODHS) or other complex health services delivery organizations.
- Specific knowledge and understanding of the full continuum of behavioral health care, with specific understanding of the various clinical and non-clinical professional roles that are instrumental to the delivery of care, supports and services.
- Specific knowledge of Oregon Administrative Rules and Oregon Revised Statutes, other applicable regulations, and program requirements.
- Knowledge of health services delivery systems, particularly the Oregon Health Plan/ Medicaid Administration in Oregon, and experience in working with Community Mental Health Programs, Behavioral Health Service Providers, Coordinated Care Organizations or other managed care entities and their leadership to guide operations and policies; experience implementing health care transformation in Oregon preferred.
- Familiarity with varying funding streams for statewide and community investment and value-based payment mechanisms; experience with state-wide contract administration preferred.
- Experience working with the Legislature, community groups and local government. Involved frequent contact with the Governor’s Office, professional associations, government officials and legislators.
- Ability to provide organizational leadership to support inter-and cross-agency collaboration and systems-wide changes that support advocacy, equity, and client-centered policies and solutions.
- Specific knowledge of business and management principles involved in strategic planning, resource allocation, leadership technique, iterative design, and improvement science.
- Strong communication skills across a variety of forms that demonstrate the ability to facilitate appreciative inquiry, foster trust and transparency, and promote human-centered change management.
How to apply:
- Complete the online application
- Attach a Cover Letter, no more than 2 pages, specifically focused on your qualifications for this position as identified in the Desired Attributes section of this announcement.
Please ensure you’ve provided a thorough and updated application as it pertains to the position for which you are applying. Your application materials will be used to determine salary based on a pay equity assessment. For further information, please visit the
Pay Equity Project
homepage.
Questions/Need Help?
If you need assistance to participate in the application process, including an accommodation request under the American with Disabilities Act contact: Stephanie Mitchell at Voice: [503-979-7679] (TTY 711) or Email:
stephanie.d.mitchell@oha.oregon.gov
.
TTY users may dial 711 or 1-800-735-2900.
For Workday technical support dial 1-855-524-5627.
Additional Information
- Please monitor your Workday account, as all communication will be sent to your Workday account. You must have a valid e-mail address to apply.
- Candidates gathered from this job announcement may be used to fill future vacancies.
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If you are a veteran, you may receive preference. Click herefor more information about veterans’ preference. If you checked that you are a veteran, we will ask you for your documents later in the process.
- Oregon Health Authority (OHA) does not offer VISA sponsorship. Within three days of hire, you will be required to complete the US Department of Homeland Security’s I-9 form confirming authorization to work in the United States. OHA is an E-Verify employer and will use E-Verify to confirm that hires are authorized to work in the United States.
- If you are offered employment, the offer will be contingent upon the outcome of an abuse check, criminal records check and driving records check, and the information shall be shared with the Oregon Health Authority (OHA), Office of Human Resources (OHR). Any criminal or founded abuse history will be reviewed and could result in the withdrawal of the offer or termination of employment.
- Please only attach documents that are related to the position. Additional documents that are attached will not be reviewed.
- Attention current State of Oregon employees: To apply for posted positions, please close this window and log into your Workday account and apply through the Career worklet.
- Applicant Help and Supportwebpage
The Oregon Health Authority is committed to fair employment practices and non-discrimination, including pay equity for all employees. We do not discriminate on the basis of protected class (race, sex, veteran status, disability, age, color, religion, national origin, marital status, sexual orientation) in the payment of wages or screen applicants on the basis of their current or past compensation. We determine salary by completing a review of your application materials to evaluate your related education, experience, and training for this position.
The Oregon Health Authority is an equal opportunity, affirmative action employer committed to work force diversity and anti-racism.
