Law Enforcement Data Systems (LEDS) Helpdesk Specialist – Public Service Representative 4

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Job Description:

The Oregon State Police in Salem, Oregon is hiring for multiple Full-Time, Permanent and Limited Duration Law Enforcement Data Systems (LEDS) Helpdesk Specialist – Public Service Representative 4 positions.

Studies have shown that people from underrepresented backgrounds are less likely to apply for jobs unless they believe they meet all the qualifications and preferred skills described in a job description. We are most interested in finding the best candidate for the job and recognize that candidate may be one who comes from a less traditional background. If you meet key qualifications for the job and believe you would be a good fit, we encourage you to apply; please use your resume and cover letter to address your qualifications and the preferred skills for this position.

If you are a current OSP AFSCME employee and you wish to receive preference as an internal applicant, you must apply in Workday by end of day on 03/12/2025. If you apply after this time, you will not receive internal preference and your interview materials will be reviewed along with external applicants. This recruitment will remain open until 05/21/2025, or until filled, with application review dates occurring approximately every two weeks beginning 03/12/2025. We may close the announcement at any time after this date when we have received an adequate number of applications.

If you require an alternate format to complete the employment process, or to request a copy of the position description, please contact and reference REQ-175047.

The salary listed is the non-PERS (Public Employee Retirement System) qualifying salary range. Prior to applying you should ensure all sections of your Workday Job History page is accurate and complete. This information is utilized during the pay equity analysis phase.

Summary of Job Duties:

In this position, you will provide support to local, state, and federal representatives with access to and use of the LEDS. Positions assigned to the LEDS Helpdesk provide 24-hour helpdesk support that includes after-hours, weekends, holidays, and overflow responses. You will troubleshoot and ticket problems to assist in resolving city, state, and federal outages. You will also troubleshoot problems and utilize a ticketing system to assign on-call support in the event of a critical system outage requiring immediate attention.

In this position, you will also complete work in relation to the Oregon Emergency Response System (OERS) *The OERS, FEMA and Hanford phone systems is currently funded for this legislative biennium for Oregon State Police and is set to transfer to Oregon Department of Emergency Management's responsibility in the summer of 2025. OERS purpose is to improve communication and coordination between government agencies. The system is utilized as a mechanism for municipal and state representatives, first responders, and citizens to report and facilitate timely and effective responses for routine and emergency situations.

In addition to LEDS and OERS duties, you will assist with after-hours, weekends, holidays, and overflow responses for the Oregon State Police Information Technology/Service Desk. This assistance may include resolution of minor technical issues, online ticketing, and basic on-call support notification.

Minimum Qualifications/Eligibility Requirements:

Three years of experience performing public contact and/or customer service duties comparable to the work of a Public Service Representative.

At least two years of this experience must include dealing with the public in-person or by phone providing information about services and programs; explaining rules, programs, and procedures; and/or providing assistance, explaining requirements, and gaining compliance.

Preferred Skills:

This recruitment announcement will be used to establish a list of qualified candidates to fill the current vacancy and may be used to fill future vacancies as they occur.

The use of outside resources such as Artificial Intelligence software during applicant skill assessments, examinations, and/or interviews is prohibited unless otherwise stated by the hiring agency. Unauthorized use of outside resources during the hiring process will result in disqualification.

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Selection Process:

The process will be comprised of the following evaluation assessment (subject to change).

How to Apply:

Apply in Workday by the deadline listed above, failure to submit your application by 11:59PM of the above listed date will result in automatic disqualification of your application. You must submit a resume demonstrating your experience as it relates to the minimum qualifications for the position. In addition to a resume, you must submit a cover letter – no more than two pages in length – addressing how you meet the preferred skills for this position. Failure to attach a resume addressing the minimum qualifications and a cover letter addressing the preferred skills will result in disqualification of your application. Please submit these documents in either MS Word or PDF format.

This position is covered by an AFSCME Collective Bargaining Agreement. Current OSP AFSCME Local 896 employees who meet the minimum qualifications of this position will be given preference in the selection process. Current OSP employees should refer to the Filling of Vacancies policy for additional information.

The Oregon State Police does not offer visa sponsorships.

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