Director of Operations

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JOB DESCRIPTION

Director of Operations

EXEMPT STATUS : SALARIED

REMOTE HYBRID ELIGIBLE : YES

DEPARTMENT : Operations

REPORTS TO : Vice President and General Manager

DIRECT REPORTS : 3

EFFECTIVE / LAST UPDATED : November 4, 2024

POSITION SUMMARY :

The Director of Operations (DirOps) leads the production team to ensure the highest quality execution

of concert production elements for Oregon Symphony performances. This role is responsible for

optimizing financial and personnel resources, consistently reviewing and implementing operational

improvements, and maintaining excellence in concert production standards.

ESSENTIAL DUTIES & RESPONSIBILITIES :

• Concert and Rehearsal Management : Plan and oversee all production aspects, collaborating with operations team members, venue staff, orchestra musicians, and programming staff. Ensure timely and smooth orchestra services that comply with contractual obligations.
• Production Planning : Manage all concert production logistics, including creating concert information and timing sheets, collaborating on stage plots, and arranging technical requirements like sound, lighting, risers, and instruments.
• Budget Oversight : Develop and monitor concert production budgets, ensuring adherence to timelines and reporting variances. Propose cost-saving strategies and review artist contracts for financial feasibility.
• Payroll Oversight : Oversee the payroll process for all stagehands, ensuring time sheets are accurate, timely, and complete. Ensure all newly hired stagehands receive and complete required paperwork and training in coordination with the HR department.
• Asset Management : Oversee symphony-owned instruments and equipment, tracking inventory and coordinating maintenance. Recommend replacements and new acquisitions as needed.
• Technical Compliance : Maintain and enforce technical rider requirements and ensure adherence to collective bargaining agreements related to concert conditions.
• Venue Liaison : Serve as the main contact for day-to-day operational coordination with Portland’5 and other venues regarding rentals, stage equipment, sound, lighting, and environmental conditions.
• Touring and Special Projects : Assist in planning and budgeting for tours, residencies, and runouts. Collaborate on community engagement events and fundraising activities.
• Media and Recordings : Support media activities by planning for broadcasts and recordings, coordinating with vendors, and ensuring alignment with the concert schedule.
• Safety and Compliance : Lead sound mitigation and safety initiatives, ensuring compliance with legal and best practices. Plan and conduct evacuation drills as required.
• Interpersonal and Workstyle Skills : Work effectively and diplomatically with diverse personalities. Operate well under pressure, demonstrating the ability to improvise and respond to unusual circumstances with flexibility and a service-oriented attitude. Exhibit strong team spirit, acute attention to detail, and a sense of humor. Balance multiple priorities, work independently, and collaborate on projects.

Supervisory Responsibilities :

Develop and guide direct reports, ensuring alignment with operational goals and concert standards.

Qualifications :

ADDITIONAL COMPETENCIES :

WORK ENVIRONMENT

This role follows a hybrid work model, combining remote and in-person responsibilities. Regular shifts at the concert hall, off-site venues, and in the office are required. The typical noise level in the work environment is moderate.

While carrying out the duties of this position, the employee may be exposed to moving mechanical components commonly found in backstage areas of a concert hall. The employee must be capable of navigating around delicate instruments and stage equipment in confined spaces without causing disruptions or compromising safety.

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