Operations Assistant/Dispatch

Under the direction of the Operations Manager, the Operations Assistant is responsible for providing daily direction and support to the branch’s operations staff which include commercial and local delivery drivers, door shop workers, pre-finish workers, and warehouse associates.

• Competitive compensation, D.O.E. opportunities for quarterly/annual performance bonuses based on branch/company/employee performance annual reviews with opportunities for pay increases based on employee performance.
• Medical, dental, and vision insurance up to 70% paid by OrePac.
• FREE Informed Health Line and Health Advocates.
• Health Spending Account (HSA) available with up to $1,000 annual OrePac contribution.
• Flexible Spending Account (FSA) available.
• FREE Employee Assistance Program (EAP).
• FREE life and Long-Term Disability (LTD) insurance.
• Short-Term Disability (STD) insurance available.
• Accident, Hospital Indemnity, and Critical Illness plans available.
• 401K with up to 3.5% OrePac contribution.
• Paid time off (PTO) as specified above.
• Paid sick time as specified above.
• 7 paid holidays annually.
• FREE gym membership.
• Employee discount.

DISPATCH RESPONSIBILITIES:

• Responsible for taking calls and managing the schedule of trucks on the daily receiving board.
• Ensures drivers are routed effectively to meet planned commitments while keeping in mind length, the purpose of the trip, and freight requirements. Use of route optimization and knowledge of the local market to meet established delivery targets and goals.
• Plays a critical role in onboarding new drivers and management of delivery operations equipment and expenses, to include but not limited to, issuing keys, record sheets, providing credentials to drivers, maintaining records of mileage, fuel usage, scheduling and tracking of repairs and other expenses. Will issue equipment to drivers such as hand trucks, dollies, and blankets.
• Will coordinate for a helper to assist the primary driver as necessary dependent on scheduled deliveries and route.
• Records time of departure, destination, cargo, and expected time of return.
• Responsible for providing professional and timely communication to OrePac customers to expedite or locate missing, misrouted, delayed, or damaged products. Responsible for arranging pick-up and return of material.
• Establishes service or delivery routes with the expectation to revise and adjust as necessary based on market demands.
• Responsible for arranging back hauls as appropriate.
• Assures driver compliance with applicable state and federal regulations
• Expected to work alongside delivery drivers to meet and/or exceed established goals for efficiency and profitability of trucking operations as periodically established.

PRODUCTION SCHEDULER RESPONSIBILITIES:

• Works with Shop Manager to ensure that appropriate personnel and assets are available
• Reviews printed work orders from the BisTrack to ensure accuracy and works with sales to make appropriate changes as needed
• Organize and distribute work orders to correct personnel
• Assist in door/or pre-finish shops as needed

INVENTORY AND QUALITY CONTROL RESPONSIBILITIES:

• Keep designated work areas supplied with material, piling, or stacking materials safely in designed locations. Take weekly inventory of packaging supplies
• Read production schedule, customer order, work order, shipping order, or requisition to determine items to be moved, gathered, or distributed
• Prepare and maintain records of amounts of materials or items received or distributed
• Ensures all material is received in a timely manner and in compliance to branch standard operating procedure (SOP)
• Employee training and audits of process, product and acceptability of end products
• Shop assessments and recommendations for equipment, tools and manpower
• Investigate, support and resolve system errors
• Employee training on proper system processes focused on operational efficiency, inventory, and order entry accuracy
• Document, in detail, systems process resolutions for training and compliance to branch standard operating procedure (SOP)
• Manage and assist root cause analysis with lost item inventory list
• Upload, move and store a variety of materials, parts or products. Sorts and places materials or items on racks, shelves, or in bins according to predetermined sequence such as size, type, style, color, or product code
• Use RF gun to fill orders from storage areas and warehouse stock and deliver to designated department or to shipping preparation area
• Assembles customer orders from stock and places orders on pallets or shelves, or conveys orders to packing station or shipping department

SAFETY RESPONSIBILITES:

• Responsible for adherence to OrePac’s safety program. Shares responsibilities with Operations Management in efforts to aid in training, conducting safety observations, and participating in incident investigations to determine root cause.
• Prepare and conduct monthly safety training sessions for all employees where relevant
• Lead injury and incident inquiries, evaluations, and reporting
• Follow and comply with OrePac’s policies and procedures and applicable state and federal laws.
• Manage and monitor Intelex reporting for the SLC branch
• Responsible for reporting and managing Behavior Based Safety Observations (BBSO’s) in the warehouse

REQUIRED SKILLS:

• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals
• Ability to write routine reports and correspondence
• Must have strong organizational skills and attention to detail.
• Demonstrated ability in using independent judgement in determining how to approach and solve problems.
• Ability to think through multiple alternatives and potential consequences to determine the best outcome.
• Must be flexible and ready to adapt within a fast-paced working environment while maintaining quality results and achieving operational delivery goals.
• Ability to perform as a team player and interact with all management and support personnel levels.
• Strong communication skills. Comfortable engaging and leading individual and team discussions and meetings. Ability to articulate direction and expectations to teammates in a clear and concise manner.
• Ability to re-prioritize as necessary throughout the day with minimal supervision and effectively communicate changes with the team.
• Knowledge and understanding of safety and transportation requirements, Dot compliance, use of ELD equipment, and route optimization and delivery efficiencies.

REQUIRED EDUCATION & EXPERIENCE:

• High School diploma or general education degree (GED), experience of at least one year (preferred) or any combination of education, training or experience that demonstrates the ability to perform the duties of the position.

PHYSICAL DEMANDS:

• Regularly required to see, talk, and hear. Specific vision abilities required by this job include close vision and ability to adjust focus.
• Regularly required to stand, walk, climb, balance, stoop, kneel, crouch, or crawl.
• Regularly required to use hands and fingers to handle or feel objects, tools, or controls.
• Regularly required to reach with hands and arms.
• Regularly required to lift/move/manipulate up to 50 pounds and occasionally team lift up to 100 pounds.

DRESS CODE:

• All employees are expected to wear clothing appropriate for the nature of OrePac business and the type of work being performed. Clothing should be neat, clean, and tasteful.

SAFETY DUTIES & RESPONSIBILITIES:

• Report all incidents and accidents to one’s immediate supervisor within 24 hours.
• Maintain the work area in a safe and healthful condition.
• Report, and whenever possible correct, unsafe working conditions to branch leadership.
• Operate vehicles while in the course of employment in a safe and lawful manner.
• Provide assistance to reduce or eliminate workplace hazards.
• Comply with company drug testing policies and procedures.
• Comply with company Personal Protective Equipment (PPE) policies. OrePac will provide required PPE to employees.

OREPAC HISTORY & CULTURE:

At OrePac we value trust, integrity, and a dedication to excellence. That commitment can be found in the services we offer, the quality of the products we provide, and the way we treat our employees and customers. This dedication to our markets has enabled us to make a positive impact on the shelter industry and the communities we serve.

Our vision is to create trusted partnerships by providing quality products and maintaining strong relationships through unmatched service, operations, and logistics. Our mission: Make Complicated Simple™.

LEGAL STATEMENTS:

This job description is not intended to contain a comprehensive list of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time, with or without notice.

Regularly scheduled workdays, hours, and shifts are described above. Shift availability may vary. Hours may need to be extended or adjusted at any time, with or without notice, to meet the needs of the organization.

To perform this job successfully, an individual must be able to perform each essential duty and responsibility satisfactorily. The required skills, education, experience, and physical demands listed above are representative of the minimum knowledge, skills, and/or abilities required to perform the essential functions satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The work environment characteristics described above are representative of those an employee encounters while performing the essential functions of this job.

OrePac supports a safe and drug-free workplace. OrePac may administer a pre-employment background check and/or drug-screen, as well as random and/or reasonable suspicion drug-screens during employment.

Employees are required to perform safety duties and responsibilities in accordance with acceptable and safe work procedures. OrePac’s safety policy requires the use of Personal Protective Equipment (PPE) in designated safety-sensitive areas while on OrePac property. OrePac employees who handle or deliver OrePac products while not on OrePac property are required to adhere to OrePac’s safety policy and use the required PPE necessary for their specific role.

The dress code described above is representative of what an employee must wear while performing the duties of this position. Individual branches may issue more specific guidelines than what is outlined below. Reasonable accommodations may be made for individuals with religious beliefs, observances, or practices related to the dress code.