What are the responsibilities and job description for the Operations Internship (Summer 2025) position at TA Dispatch?
Job Description
Job Description
Company Description
TA Services has been the premier integrated solutions provider for Freight Brokerage, Managed Transportation, Warehouse and Fulfillment, and Cross Border Logistics needs since 1986.
Company culture is intentional here at TA Services and our core values help guide us in the cultivation of that culture. We know how important it is to join a company where you feel valued and are given opportunities for advancement. That is why we give everyone the tools and training to reach their full potential! If you think TA Services could be a home for you, take a look at our five core values to check if your values align with ours :
People First – Our people come first. We take pride in working together to create sustainable relationships.
Service – Service is at the core of what we do and who we are. We are honest in our approach, genuine in our care, and thoughtful in our execution.
Safety – Not silent nor second. Safety is engrained in our people, processes, and daily operations.
Results – We create value-driven solutions that deliver extraordinary results.
Innovation – Continuously adapting, we encourage great ideas to create solutions that matter.
Job Description
The Operations Intern will assist in ensuring the timely and accurate coordination of freight loads from pickup to delivery. This internship involves supporting the logistics process from start to finish, including communication with drivers, dispatchers, customers, and internal teams. The intern will have the opportunity to develop multitasking skills and provide support in delivering excellent customer service, while learning to maintain organized records and oversee load tracking under supervision. This role offers hands-on experience in a third-party logistics environment.
Key Responsibilities
- Load Management : Route, prepare, and ensure shipments are picked up and delivered on time.
- Communication : Maintain open and clear communication with drivers, dispatchers, and warehouse supervisors to ensure all parties are informed of load statuses.
- Carrier Booking : Book carriers for current and future loads, verifying necessary details such as driver’s equipment, ETA, and dispatch information.
- Documentation : Upload and manage Bills of Lading (BOL) and Proof of Delivery (POD) documentation into systems like McLeod and Mercury Gate.
- Load Tracking : Track all loads in transit, providing updates to customers on load status, and ensuring any issues are communicated promptly.
- Problem Solving : Respond to issues such as delayed shipments, missing documentation, or load discrepancies by working with internal teams and external carriers.
- Quote Management : Assist account managers with quoting loads, ensuring competitive pricing and availability.
- Compliance : Verify driver credentials (e.g., MC#) to ensure compliance with safety standards and mitigate risks.
- Assist in quoting expedited freight or special loads.
Qualifications
Tools & Systems
McLeod, Mercury Gate, Microsoft Office Suite, and load boards such as DAT, Sylectus, and Truckstop.
Computer, phone, high-speed internet, and other standard office tools.
Education & Qualifications
Working Conditions
Additional Information
All your information will be kept confidential according to EEO guidelines.
