What are the responsibilities and job description for the Operations Internship Summer 2025 position at TA Dispatch?
Job Description
The Operations Intern will assist in ensuring the timely and accurate coordination of freight loads from pickup to delivery. This internship involves supporting the logistics process from start to finish, including communication with drivers, dispatchers, customers, and internal teams. The intern will have the opportunity to develop multitasking skills and provide support in delivering excellent customer service, while learning to maintain organized records and oversee load tracking under supervision. This role offers hands-on experience in a third-party logistics environment.
Key Responsibilities
Load Management : Route, prepare, and ensure shipments are picked up and delivered on time.
Communication : Maintain open and clear communication with drivers, dispatchers, and warehouse supervisors to ensure all parties are informed of load statuses.
Carrier Booking : Book carriers for current and future loads, verifying necessary details such as driver’s equipment, ETA, and dispatch information.
Documentation : Upload and manage Bills of Lading (BOL) and Proof of Delivery (POD) documentation into systems like McLeod and Mercury Gate.
Load Tracking : Track all loads in transit, providing updates to customers on load status, and ensuring any issues are communicated promptly.
Problem Solving : Respond to issues such as delayed shipments, missing documentation, or load discrepancies by working with internal teams and external carriers.
Quote Management : Assist account managers with quoting loads, ensuring competitive pricing and availability.
Compliance : Verify driver credentials (e.g., MC#) to ensure compliance with safety standards and mitigate risks.
Assist in quoting expedited freight or special loads.
Qualifications : Qualifications
- Customer Service : Ability to maintain strong relationships with both customers and carriers, providing excellent service throughout the process.
- Communication : Superb verbal and written communication skills for coordinating with drivers, customers, and colleagues.
- Multitasking & Organization : Ability to handle multiple tasks simultaneously, while staying organized and efficient.
- Problem-Solving : Ability to resolve issues related to logistics operations such as delays, missed shipments, and documentation problems.
Tools & Systems
Education & Qualifications
Working Conditions
Additional Information
All your information will be kept confidential according to EEO guidelines.
